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Community Manager
Posts: 750
Registered: ‎10-08-2020

Re: O2 Website - MY O2 Page Down


@Cleoriff wrote:

@TheresaV 

Sorry to say, mine isn't working. Same problem. Using PC and Firefox, sign in box appears as before, add my sign in details and the sign in button remains greyed out.

Have cleared cache and cookies. So not working for me.


I was thinking this might be the case. Sorry about that @Cleoriff, I will forward this to the team again and have this looked at. Apologies!

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Community Manager
Posts: 750
Registered: ‎10-08-2020

Re: O2 Website - MY O2 Page Down


@MI5 wrote:

In fact it seems like no verification texts being received from O2 at all. Customers can't do sim swaps or get codes to activate Disney, if you feel like another issue to fix @TheresaV Smiley Wink


I will have a look at it, thank you @MI5 Feel free to tag me in posts if you say any coming up smiling

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Posts: 99,433
Topics: 765
Registered: ‎14-01-2013

Re: O2 Website - MY O2 Page Down


@TheresaV wrote:

@Cleoriff wrote:

@TheresaV 

Sorry to say, mine isn't working. Same problem. Using PC and Firefox, sign in box appears as before, add my sign in details and the sign in button remains greyed out.

Have cleared cache and cookies. So not working for me.


I was thinking this might be the case. Sorry about that @Cleoriff, I will forward this to the team again and have this looked at. Apologies!


The last time this happened @TheresaV it was some sort of coding issue.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Community Manager
Posts: 750
Registered: ‎10-08-2020

Re: O2 Website - MY O2 Page Down


@Cleoriff wrote:

@TheresaV wrote:

@Cleoriff wrote:

@TheresaV 

Sorry to say, mine isn't working. Same problem. Using PC and Firefox, sign in box appears as before, add my sign in details and the sign in button remains greyed out.

Have cleared cache and cookies. So not working for me.


I was thinking this might be the case. Sorry about that @Cleoriff, I will forward this to the team again and have this looked at. Apologies!


The last time this happened @TheresaV it was some sort of coding issue.


I have raised this internally again @Cleoriff with all the additional details you provided and the team is looking into it smiling

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Posts: 99,433
Topics: 765
Registered: ‎14-01-2013

Re: O2 Website - MY O2 Page Down

Thanks a lot @TheresaV thumbsup

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Community Manager
Posts: 750
Registered: ‎10-08-2020

Re: O2 Website - MY O2 Page Down

They are still looking into this @Cleoriff. Sorry I can't give you an update yet but we are definitely on it!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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