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O2 Website - MY O2 Page Down

Anonymous
Not applicable

For attention of Admins/IT Support:

O2 website - my O2 page down - The connection was reset error - or - This page is unavailable.

Message 1 of 76
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TheresaV
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@Anonymous wrote:

@TheresaV Hi, no it's still the same for me, same error -  ERR_CONNECTION_RESET (The connection was reset) - Windows 10 Edge Browser

I have also tried an old version of Internet Explorer and Chrome Browsers too, both return errors also.


Oh no worried Thanks so much for checking for me @Anonymous I will let the team know that it's still not solved! Sorry about that and thanks for your patience!

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Message 51 of 76
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Anonymous
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@TheresaV  Okay, thanks Theresa thumbsup

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Message 52 of 76
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Mi-Amigo
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Thanks @TheresaV 

Been off line and just come back and seen your message. Tried MyO2 still same problem.

Using laptop. Windows 10. Chrome.

animated-elephant-image-0327



Girl in a jacket


Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

Message 53 of 76
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TheresaV
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@Mi-Amigo wrote:

Thanks @TheresaV 

Been off line and just come back and seen your message. Tried MyO2 still same problem.

Using laptop. Windows 10. Chrome.


No worries at all @Mi-Amigo and thanks for checking for me! It's a very odd one but we are trying our best to find the fault and have this fixed soon!

COVID-19 support - Help and support from O2 during the lockdown
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Message 54 of 76
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MI5
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It may also be worth everyone with an issue to clear cache and data from their browsers first, just in case the connection needs refreshing now O2 have made some changes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 55 of 76
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Pennywren
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Hi @TheresaV
Have cleared cache like MI5 suggested and tried to re log in but still unable to access my 02.
Using Samsung galaxy A50 mobile. Used both Chrome and Samsung Internet
Message 56 of 76
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TheresaV
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Hi there @Pennywren 

 

Would you mind trying again now with everything @MI5 suggested? The team said it should be fixed now slight_smile

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Message 57 of 76
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Pennywren
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@TheresaV
Works like a charm. Thank you so much for all of your help much appreciated
Message 58 of 76
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TheresaV
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Yay, I'm so glad. Thank you @Pennywren and everyone else for your help and patience with this @Anonymous @MI5 @Mi-Amigo @Cleoriff 

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Message 59 of 76
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Mi-Amigo
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@TheresaV 

Did as @MI5 suggested and I`m pleased to say MyO2 is back Bouncy

Thank you so much @TheresaV for taking this on and persisting in getting us a solution Bow

animated-elephant-image-0327



Girl in a jacket


Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

Message 60 of 76
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