Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Community Manager
Posts: 660
Registered: ‎10-08-2020

Re: O2 Website - MY O2 Page Down


@mm7000gb wrote:

@TheresaV Hi, no it's still the same for me, same error -  ERR_CONNECTION_RESET (The connection was reset) - Windows 10 Edge Browser

I have also tried an old version of Internet Explorer and Chrome Browsers too, both return errors also.


Oh no worried Thanks so much for checking for me @mm7000gb I will let the team know that it's still not solved! Sorry about that and thanks for your patience!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 177
Topics: 14
Registered: ‎29-09-2016

Re: O2 Website - MY O2 Page Down

@TheresaV  Okay, thanks Theresa thumbsup

More info
More info
 
Posts: 14,029
Topics: 341
Registered: ‎13-02-2019

Re: O2 Website - MY O2 Page Down

[ Edited ]

Thanks @TheresaV 

Been off line and just come back and seen your message. Tried MyO2 still same problem.

Using laptop. Windows 10. Chrome.

animated-elephant-image-0278



Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

Community Manager
Posts: 660
Registered: ‎10-08-2020

Re: O2 Website - MY O2 Page Down


@Mi-Amigo wrote:

Thanks @TheresaV 

Been off line and just come back and seen your message. Tried MyO2 still same problem.

Using laptop. Windows 10. Chrome.


No worries at all @Mi-Amigo and thanks for checking for me! It's a very odd one but we are trying our best to find the fault and have this fixed soon!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 115,707
Topics: 571
Registered: ‎04-04-2012

Re: O2 Website - MY O2 Page Down

It may also be worth everyone with an issue to clear cache and data from their browsers first, just in case the connection needs refreshing now O2 have made some changes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 148
Topics: 6
Kudos: 9
Registered: ‎02-11-2020

Re: O2 Website - MY O2 Page Down

Hi @TheresaV
Have cleared cache like MI5 suggested and tried to re log in but still unable to access my 02.
Using Samsung galaxy A50 mobile. Used both Chrome and Samsung Internet
Community Manager
Posts: 660
Registered: ‎10-08-2020

Re: O2 Website - MY O2 Page Down

Hi there @Pennywren 

 

Would you mind trying again now with everything @MI5 suggested? The team said it should be fixed now slight smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 148
Topics: 6
Kudos: 9
Registered: ‎02-11-2020

Re: O2 Website - MY O2 Page Down

@TheresaV
Works like a charm. Thank you so much for all of your help much appreciated
Community Manager
Posts: 660
Registered: ‎10-08-2020

Re: O2 Website - MY O2 Page Down

Yay, I'm so glad. Thank you @Pennywren and everyone else for your help and patience with this @mm7000gb @MI5 @Mi-Amigo @Cleoriff 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 14,029
Topics: 341
Registered: ‎13-02-2019

Re: O2 Website - MY O2 Page Down

@TheresaV 

Did as @MI5 suggested and I`m pleased to say MyO2 is back Bouncy

Thank you so much @TheresaV for taking this on and persisting in getting us a solution Bow

animated-elephant-image-0278



Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.