Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Posts: 116,712
Topics: 574
Registered: ‎04-04-2012

Re: O2 Website - MY O2 Page Down

As I said..... It's all related.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 100,619
Topics: 768
Registered: ‎14-01-2013

Re: O2 Website - MY O2 Page Down


@MI5 wrote:
As I said..... It's all related.

Duh, I get that...rofl

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 116,712
Topics: 574
Registered: ‎04-04-2012

Re: O2 Website - MY O2 Page Down

Lots of others reporting issues now too.

I'm keeping @TheresaV busy with tags Smiley Wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 100,619
Topics: 768
Registered: ‎14-01-2013

Re: O2 Website - MY O2 Page Down


@MI5 wrote:

Lots of others reporting issues now too.

I'm keeping @TheresaV busy with tags Smiley Wink


Yes @TheresaV sent a lot of us PM's yesterday. As the problems are different for everyone, I expect the IT folk will be scratching their heads. rofl

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 116,712
Topics: 574
Registered: ‎04-04-2012

Re: O2 Website - MY O2 Page Down

Shouldn't be too difficult to figure out with the right problem solving tools.
Kepner-Tregoe and Ishikawa diagram Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 1,075
Registered: ‎10-08-2020

Re: O2 Website - MY O2 Page Down

Thanks everyone for giving us details on this issue and sorry this isn't solved yet @Cleoriff @MI5 @Pennywren @mm7000gb @gmarkj 

 

We are still looking into this as it strangely only seems to affect certain accounts but I will keep you updated and hopefully we will have this fixed soon slight smile

 

(also thanks for the tags @MI5, I don't mind being kept busy wink)

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 116,712
Topics: 574
Registered: ‎04-04-2012

Re: O2 Website - MY O2 Page Down

I can provide 8D problem solving training on a consultancy basis if needed LOL

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 14,881
Topics: 363
Registered: ‎13-02-2019

Re: O2 Website - MY O2 Page Down

I`m using Chrome and had issue yesterday and still got the same problem this morning with same message as @Pennywren and @mm7000gb posted with their screenshots even though I`m on laptop.

Had pm from @TheresaV who has taken details and getting O2 to look into this.

animated-elephant-image-0278



Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

Community Manager
Posts: 1,075
Registered: ‎10-08-2020

Re: O2 Website - MY O2 Page Down

Hello again everyone @mm7000gb @Mi-Amigo @Pennywren @MI5 @Cleoriff 

 

Would you mind trying to log in again? We might have found the solution but want to make sure it works for everyone! Thank you all slight smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 357
Topics: 15
Registered: ‎29-09-2016

Re: O2 Website - MY O2 Page Down

@TheresaV Hi, no it's still the same for me, same error -  ERR_CONNECTION_RESET (The connection was reset) - Windows 10 Edge Browser

I have also tried an old version of Internet Explorer and Chrome Browsers too, both return errors also.