on 18-02-2021 00:32
on 18-02-2021 00:32
For attention of Admins/IT Support:
O2 website - my O2 page down - The connection was reset error - or - This page is unavailable.
on 18-02-2021 13:41
on 18-02-2021 13:41
All fine with mine no matter which way I sign in so it must only affect individual accounts
18-02-2021 13:42 - edited 18-02-2021 13:44
18-02-2021 13:42 - edited 18-02-2021 13:44
@MI5 wrote:Must only be individual accounts or browsers then as mine is working fine on Chrome.
@MI5 It is, just tried Chrome on PC and got in immediately. Signed in fine and My O2 working.
However @Mi-Amigo is on Chrome and he is getting an error message when attempting to sign in (as is @Anonymous though not sure what browser he is using?
Veritas Numquam Perit
on 18-02-2021 13:55
on 18-02-2021 13:55
@Cleoriff wrote:
@MI5 wrote:Must only be individual accounts or browsers then as mine is working fine on Chrome.
@MI5 It is, just tried Chrome on PC and got in immediately. Signed in fine and My O2 working.
However @Mi-Amigo is on Chrome and he is getting an error message when attempting to sign in (as is @Anonymous though not sure what browser he is using?
OK, so yours was browser fart (not getting as far as a handshake with O2 servers).
@Mi-Amigo and @Anonymous is a different issue as they are attempting a handshake with O2 servers and are being denied.
This can sometimes be corrected by clicking the padlock in front of the URL and go to site settings. On the page that opens up, select "clear data" then "reset permissions".
If the browser is sending corrupted data, that will fix it. If not, it's an issue at O2.
I would also try an alternate link to login https://accounts.o2.co.uk/signin
18-02-2021 15:00 - edited 18-02-2021 15:03
18-02-2021 15:00 - edited 18-02-2021 15:03
Thank you for advice @MI5
Followed it but problem is not resolved still showing error etc...
As to link you gave -
Entered my password, accepted, showed my O2 account number
but when click on it [which usually shows info] "error" message comes up
So it is an O2 issue.
@TheresaV - any further news of when this going to be fixed? Thanks
on 18-02-2021 15:08
on 18-02-2021 15:08
Hello everyone @Mi-Amigo @Anonymous @MI5 @Cleoriff @jonsie
Thanks for your messages. We currently can't find an issue but I will private message those of you who have a problem to get your personal details to check this individually!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 18-02-2021 15:14
on 18-02-2021 15:14
18-02-2021 16:08 - edited 18-02-2021 16:09
18-02-2021 16:08 - edited 18-02-2021 16:09
@MI5 wrote:
@Cleoriff wrote:
@MI5 wrote:
Must only be individual accounts or browsers then as mine is working fine on Chrome.
@MI5 It is, just tried Chrome on PC and got in immediately. Signed in fine and My O2 working.
However @Mi-Amigo is on Chrome and he is getting an error message when attempting to sign in (as is @Anonymous though not sure what browser he is using?
OK, so yours was browser fart (not getting as far as a handshake with O2 servers).
@Mi-Amigo and @Anonymous is a different issue as they are attempting a handshake with O2 servers and are being denied.
This can sometimes be corrected by clicking the padlock in front of the URL and go to site settings. On the page that opens up, select "clear data" then "reset permissions".
If the browser is sending corrupted data, that will fix it. If not, it's an issue at O2.
I would also try an alternate link to login https://accounts.o2.co.uk/signin
Not had an issue with signing in, but the link above got me on to the bill details page straight away so ta for that @MI5 !!
Edited to add - that was on Microsoft Edge, not tried Chrome/FireFox.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 18-02-2021 16:13
@MI5 I use windows and edge on all devices, it's an odd error to get for just one specific page. Usually if I see "The connection was reset" error at any time on my PC I have lost connection to the internet completley and need to restart. Never had this problem on just one page before.
As you can see from the bottom pic I am signed in:
on 18-02-2021 16:17
on 18-02-2021 16:17
@Anonymous
Have you tried signing out (top right) then accessed via the direct link I posted above?
on 18-02-2021 16:26