Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Posts: 345
Topics: 15
Registered: ‎29-09-2016

O2 Website - MY O2 Page Down

For attention of Admins/IT Support:

O2 website - my O2 page down - The connection was reset error - or - This page is unavailable.

Posts: 100,534
Topics: 767
Registered: ‎14-01-2013

Re: O2 Website - MY O2 Page Down

Hi @mm7000gb 

Mine is also down via PC but working on the app.

I wouldn't be too concerned, this time of night is when many O2 systems go down for maintenance.

Try again later is my advice.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 345
Topics: 15
Registered: ‎29-09-2016

Re: O2 Website - MY O2 Page Down

@Cleoriff Hi, Im not too bothered, just wanted to check my available data.

But it has been down since early afternoon though, just posted for the attention of an O2 admin.

Posts: 100,534
Topics: 767
Registered: ‎14-01-2013

Re: O2 Website - MY O2 Page Down

@mm7000gb 

Is it working for you this morning? Mine is back on via PC and Mobile?

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 14,846
Topics: 362
Registered: ‎13-02-2019

Re: O2 Website - MY O2 Page Down

[ Edited ]

@mm7000gb and @Cleoriff 

Just checked - two minutes ago, this morning [Thurs] - using link top right on Community.

Comes up with - error. site cannot be reached.

Using laptop and Chrome. 

Any news/info @Martin-O2  @TheresaV  @LukasB ?

animated-elephant-image-0278



Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

Posts: 100,534
Topics: 767
Registered: ‎14-01-2013

Re: O2 Website - MY O2 Page Down

@Mi-Amigo 

How weird is that? Mine is still working on PC....and phone.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 14,846
Topics: 362
Registered: ‎13-02-2019

Re: O2 Website - MY O2 Page Down


@Cleoriff wrote:

@Mi-Amigo 

How weird is that? Mine is still working on PC....and phone.


Very strange @Cleoriff 

Just checked again and still not working.

My concern is not for myself but for other users who might not be able to check their data and run out and also those customers who are advised to go to My02 to check info but find they can`t access it.

animated-elephant-image-0278



Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

Posts: 100,534
Topics: 767
Registered: ‎14-01-2013

Re: O2 Website - MY O2 Page Down

All change.

Although mine was working ok this morning, it was just after I signed into forum so didn't need to sign in to My O2. Now I can't get on at all. The sign in box remains greyed out after I enter my login details.

Ok on phone though.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 345
Topics: 15
Registered: ‎29-09-2016

Re: O2 Website - MY O2 Page Down

@Cleoriff It's not a sign in problem, I can sign in to www.o2.co.uk and community forums but the - My O2 page will not display (For me anyway) on my PC, laptop and phone (Browser) 

Posts: 14,846
Topics: 362
Registered: ‎13-02-2019

Re: O2 Website - MY O2 Page Down


@mm7000gb wrote:

@Cleoriff It's not a sign in problem, I can sign in to www.o2.co.uk and community forums but the - My O2 page will not display (For me anyway) on my PC, laptop and phone (Browser) 


That`s the same problem I`m having @mm7000gb and @Cleoriff 

Can sign in to Community but My02 page won`t display on laptop. I havent got smartphone so don`t know if it applies to that.

animated-elephant-image-0278



Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.