This is what you get when you offshore your customer services. Operatives that have no idea what you're asking about, what the current network status is and then patronise you with rubbish cut and paste responses.
In fact the only acknowledgement that there might be a problem is from @o2 on twitter and then (despite me asking hours ago!) it was only in response to the F1 presenter from BBC who happened to tweet the same thing as us - that it isn't working. Punch up #o2fail and it's starting to get traction on twitter.
If o2 are going to partner with services such as twitter and facebook, they really need to sit up and realise what sort of damage these services can do to their business also. |
Offshore customer services?
Why would they compensate you? If you can find if your agreement where it says they have a 100% uptime guarantee then fair play, but you wont find it because they run on this thing called modern technology, and its known to break once in a while.
