on 01-11-2019 13:48
on 01-11-2019 14:09
This is not customer service, sorry.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 01-11-2019 17:06
on 01-11-2019 17:31
@TIMMORRIS Unfortunately, this isn't the first time the customer community here has heard a story like this. If you search the community you will see that O2 Recycle is notorious for precisely what has happened to you. You can lodge a formal complaint using this link: https://www.o2.co.uk/how-to-complain
The Resolver link within the link I have provided has, so we've been told, helped many people sort their problems out. Best of luck. Hope you get this sorted.
on 01-11-2019 19:13
Terribly sorry to hear your awful story regarding o2 recycle. As you have been informed we are all customers and this is an o2 community forum where we all share info and help other o2 customers as much as we can. Sadly this is not an isolated incident and the advice to go to Resolver
will probably be the best option. Best of luck TallTrees
on 05-11-2019 08:07
Good morning @TIMMORRIS, and sorry to hear you weren't happy with your recent experience with O2 recycle.
I've just sent you a Private Message to get a few more details, in case you'd like us to see what we can do on our end!
Thanks for the mention @liggerz87
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