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Level 1: Joiner
Posts: 2
Registered: ‎11-09-2018

O2 Online Chat Not Working??

Hi

 

Is anyone else having problems with the online chat not working?

Posts: 73,225
Topics: 688
Registered: ‎14-01-2013

Re: O2 Online Chat Not Working??

Hi @Laura82

No it's working for me. I have just tested it. You may be better off calling CS https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 70,302
Topics: 548
Registered: ‎04-01-2009

Re: O2 Online Chat Not Working??

Or try a different browser, clean cookies and cache. Microsoft Edge doesn't always play nicely with Edge...

Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: O2 Online Chat Not Working??

Hi @Laura82, I was wondering if you managed to get through to Customer Service since you lasted posted? Unless it's account-specific, the Community might be able to help so don't hesitate to ask your question here as well slight smile

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Level 1: Joiner
Posts: 3
Registered: ‎29-04-2015

Re: O2 Online Chat Not Working??

[ Edited ]

Same here, it just shows the 'give us a moment' message all the time on Chrome. This has been for a few weeks now.

 

I just tried it in Firefox and it is fine there!

Posts: 73,225
Topics: 688
Registered: ‎14-01-2013

Re: O2 Online Chat Not Working??

I was about to say it was working on FF as I just tried it for you @Aristia wink

*The Game Is On*


Level 1: Joiner
Posts: 1
Registered: ‎13-11-2018

Re: O2 Online Chat Not Working??

Hi,why O2 chat still doesnt work?

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Posts: 88,510
Topics: 533
Registered: ‎04-04-2012

Re: O2 Online Chat Not Working??


@DenskysG wrote:

Hi,why O2 chat still doesnt work?


Have you tried a different browser or cleared your cache and cookies?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)