I called O2 to discuss the possibility of upgrading to a pay monthly tariff that matches others being offered to me so that I stay with O2 (been with O2 since 2009) rather than move.
I spent 1 Hour 5 min and 20 seconds waiting for someone to answer the call and then was told by an out of hours team that the office shut 5 minutes ago and I will have to call the next day at 10am.
Upon inquiring I was told (by Michael at the Barry Office - no, I kid you not) there is no person I can complain to at present, there was no email address that I could write to in order to complain and, this is the kicker, my only recourse was to send a snail-mail to a generic PO Box:
O2 Complaints Review Service
PO BOX 694
Winchester
SO23 5AP
http://www.o2.co.uk/how-to-complain
I was amazed at the complete lack of basic consideration shown. I mean I would be hard pressed to imagine a company with this kind of absolute disregard for its existing customers.
Needless to say, now I will be making the call tomorrow morning but in order to discontinue with O2 and move to another company. Followed by a few calls that will ensure that a few business accounts are also moved from O2.
Though I now think O2 as a company with such disregard about retaining its current customers probably will not realise the loss of a few dozen customers.
