O2 Dreadful customer service

[Anonymous]

Having been with O2 I am glad to hear I can finally leave. O2 customer service has always been bad but I stayed with them simply because I use Visual Voicemail and when I oreviously moved to Vodafone, I missed it. However now EE have not only far better coverage but also VVM. The only problem now is getting through the dreadful hold queue. I spent around 2 hours last week getting a PAC code but since I has not arrived, I have had to call back. 15 minutes on hold resulted in an appology but they have lost my request. I have now been on hold for 46 minutes.

When you get through to O2's automated call direction system, you hear that they are unusually busy and hold tiomes are longer trhan expected. This is simply a lie. Every time you call them, you hear the same infuruating message. If you hear this every time, then surely this cannot be unexpected, thus they are either incompetant or telling porkies!

Anyway, I can put up with holding, as long as it results in my PAC code and not having to deal with this bunch of idiots again.

53 minutes and still holding.

[MI5]

Nice use of emphasis and smiley's 

[jonsie]

Good luck with your new network. I can't see why you think they are not telling the truth about the queuing time. Customer service will be swamped with calls re unfulfilled iphone orders at the moment and have been for weeks and probably weeks to come.

[Anonymous]

I had nothing better to do whilst I sat in the hold queue. It eventually took 1.02 hrs to get the PAC code, but I held until it came through on my phone.

[jonsie]

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@MI5 wrote:

Nice use of emphasis and smiley's 

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Agreed , very colourful and must be the online equiavalent to doodling whilst bored out of your mind with the terrible music and stupid woman telling you how important you are to them....

[MI5]

Good news - Enjoy EE

[jonsie]

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@Anonymous wrote:

I had nothing better to do whilst I sat in the hold queue. It eventually took 1.02 hrs to get the PAC code, but I held until it came through on my phone.

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Just knew you'd get there in the end. Admire your stamina

[Anonymous]

Every single time I have ever called O2, they are "unusually busy". Unusually busy generally means that this is different or exceptional. Sky TV are just as bad. They say a similar thing, every time you call. What they should say is something like:

"Please be prepared to wait a long time because we do not have enough people answering the phones. If you call at one of our unusually un-busy times (although we don't get many of these), you may get through reasonably quickly."

I have spent around 2-3 hours in the last week trying to get a PAC code to leave O2. At least my patience has paid off.

[Anonymous]

that has made me smile!! love it! 

[Anonymous]

I can feel the frustration in your post and most warranted.

I hope you find better times with your new network.

Take care.