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O2 Customer Service/Live Chat positive feedback archive!

Martin-O2
Former Staff
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Hey everyone, 

 

Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take the time to share positive feedback on their interaction. cool

 

We thought it would be great to keep all this positive feedback in one place! For regular members please continue to tag the Community team in any positive feedback posts so we can pass on the feedback and also highlight the feedback to this thread! 

 

We're keeping this thread read only for now so if you wish to leave feedback about customer services please start a new thread here

 

We look forward to hearing your stories!

 

@Martin-O2, @LukasB and @TheresaV  

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Message 1 of 118
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EmilieT
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Thanks to Marcus, from the Business team, for all his efforts to make sure @Glory1 had the best and most suitable deal!

 

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Message 61 of 118
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EmilieT
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Well done Olivia at the O2 Shop in Hempstead Valley for helping @Syreeta with their upgrade smiley

 

Screenshot 2019-06-24 at 09.22.13.png

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Message 62 of 118
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EmilieT
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Shoutout to Andrew Sowinski from Customer Service, and Robert Wood at the Leicester store! 

 

Thanks for sharing this with us @JJ1 smiley

 

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Message 63 of 118
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EmilieT
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Thank you @Claret for letting us know how helpful, friendly and professional Customer Service agent Jonathan was smiley

 

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Message 64 of 118
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Martin-O2
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Some great customer service from Calvin in retentions! Thanks for the feedback @John53smiling

 

Screen Shot 2019-08-20 at 10.45.53.png

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Message 65 of 118
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EmilieT
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Shoutout to agent Shamima for her wonderful work! Thanks @Gaby for sharing this with us smiling

 

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Message 66 of 118
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EmilieT
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Some wonderful work from the whole team at the O2 Shop in Ealing, and especially from staff members Josh and Prince! Thanks for sharing this us, @Sharon57 slight_smile

 

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Message 67 of 118
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Marjo
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Stephen in the Worcester O2 shop got a shout-out for excellent service in August! Thanks for sharing this with us @mattgriffin165 ! slight_smile

 

Positive feedback

Message 68 of 118
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EmilieT
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Wonderful work Teresa in the CS team, well done! Thanks for sharing this with us, @Derek_Barry smiling

 

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Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Message 69 of 118
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EmilieT
  • 5434 Posts
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Well done to the staff in the O2 store in Moorgate for the excellent help they provided to @Quark999 with their new eSIM! 

 

Screenshot of positive feedback post

 

 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 70 of 118
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