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O2 Customer Service/Live Chat positive feedback archive!

Martin-O2
Former Staff
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Hey everyone, 

 

Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take the time to share positive feedback on their interaction. cool

 

We thought it would be great to keep all this positive feedback in one place! For regular members please continue to tag the Community team in any positive feedback posts so we can pass on the feedback and also highlight the feedback to this thread! 

 

We're keeping this thread read only for now so if you wish to leave feedback about customer services please start a new thread here

 

We look forward to hearing your stories!

 

@Martin-O2, @LukasB and @TheresaV  

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Message 1 of 118
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Martin-O2
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Great job Brad in the Mansfield O2 Store! Cheers for feeding back @Anonymous! smiling

 

Screen Shot 2019-08-20 at 10.20.22.png

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Message 31 of 118
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EmilieT
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A lovely shoutout to Terri in Customer Service, from @Suzannebaird - thanks a lot for sharing!

 

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Message 32 of 118
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Martin-O2
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More great feedback this time for Indrajit on the Live Chat team!! Thanks for sharing your experience @Euglimlaughing

 

Screen Shot 2019-08-20 at 10.22.24.png

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Message 33 of 118
6,545 Views

Martin-O2
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Some outstanding customer service provided by Jessie in the Cardiff queen street O2 Store! Thanks for posting @Kris795smiling

 

Screen Shot 2019-08-20 at 10.23.57.png

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Message 34 of 118
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Martin-O2
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Another bit of awesome feedback, this time for Stephane Elan at the Hammersnith O2 Store! Cheers for posting @SimonPearsonsmiling

 

Screen Shot 2019-08-20 at 10.24.56.png

COVID-19 support - Help and support from O2 during the lockdown
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Message 35 of 118
6,517 Views

Marjo
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Shout out to Adam at the Fort branch for giving @Lynn a great experience. Thanks for posting about this, much appreciated. slight_smile

 

Positive feedback by Lynn

Message 36 of 118
6,494 Views

Marjo
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Cheers @dgilbert2 for posting about your experience at the Leicester Highcross store! Well done guys slight_smile

 

Positive feedback by dgilbert2

Message 37 of 118
6,485 Views

Martin-O2
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This time it's well done to the business customer service team! Thanks for sharing @Glory1

 

Screen Shot 2019-08-20 at 10.26.57.png

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Message 38 of 118
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EmilieT
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Shoutout to Kyle from the Customer Service team! Thanks for sharing this with us, @Dodge54 smiley

 

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Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Message 39 of 118
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EmilieT
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A big shoutout to David from a store in Manchester, who did a great job helping @lilyfreeman with her upgrade! smiley

 

Screenshot of positive feedback post

 

 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 40 of 118
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