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O2 Customer Service/Live Chat positive feedback archive!

Martin-O2
Former Staff
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Hey everyone, 

 

Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take the time to share positive feedback on their interaction. cool

 

We thought it would be great to keep all this positive feedback in one place! For regular members please continue to tag the Community team in any positive feedback posts so we can pass on the feedback and also highlight the feedback to this thread! 

 

We're keeping this thread read only for now so if you wish to leave feedback about customer services please start a new thread here

 

We look forward to hearing your stories!

 

@Martin-O2, @LukasB and @TheresaV  

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Message 1 of 118
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Marjo
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We got some lovely feedback for Customer Service agents both on Live Chat and on the phone from @jeanlyon today, thanks a lot for posting about your positive experience! slight_smile

 

Positive feedback by jeanlyon

Message 21 of 118
9,325 Views

Martin-O2
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Another great shout out for Live Chat, posted today by @ClairR! Thanks for sharing. smiling

 

Screen Shot 2019-08-20 at 10.00.35.png

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Message 22 of 118
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EmilieT
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Thanks @Jutmanc for sharing your geat experience on Live Chat with Harry smiley

 

Screenshot of positive feedback post

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Message 23 of 118
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Martin-O2
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Another great bit of feedback for one of the O2 Stores! Thanks for sharing @blissgirl

 

Screen Shot 2019-08-20 at 10.03.50.png

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Message 24 of 118
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EmilieT
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A lovely shoutout to Calvin from the chat team, cheers @MI5 for sharing!

 

Screenshot of positive feedback post

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Message 25 of 118
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Martin-O2
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Great work Adam from the Stamford O2 store! Thank you for passing on your feedback @johannafrancinasmiling

 

Screen Shot 2019-08-20 at 10.05.01.png

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Message 26 of 118
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Marjo
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Andree and Toni from the Epsom store got some positive feedback from our new member @issy! Thanks for sharing your experience with us! slight_smile

 

Positive feedback by issy

Message 27 of 118
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EmilieT
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Shoutout to Anthony from the Buchanan Street Store in Glasgow party Thank you @Kirsten_ for sharing this lovely feedback with us!

 

Screenshot of positive feedback post

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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Message 28 of 118
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Marjo
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Thank you @Charlie3487 for posting about a positive experience with James at the O2 Leamington Spa store! slight_smile

 

Positive feedback by Charlie3487

Message 29 of 118
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Martin-O2
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Some fantastic feedback for Wes & Corissa at the Chippenham store! Thanks for sharing @Aaron

 

Screen Shot 2019-08-20 at 10.06.32.png

COVID-19 support - Help and support from O2 during the lockdown
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Message 30 of 118
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