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O2 Customer Service/Live Chat positive feedback archive!

Martin-O2
Former Staff
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Hey everyone, 

 

Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take the time to share positive feedback on their interaction. cool

 

We thought it would be great to keep all this positive feedback in one place! For regular members please continue to tag the Community team in any positive feedback posts so we can pass on the feedback and also highlight the feedback to this thread! 

 

We're keeping this thread read only for now so if you wish to leave feedback about customer services please start a new thread here

 

We look forward to hearing your stories!

 

@Martin-O2, @LukasB and @TheresaV  

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Message 1 of 118
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117 REPLIES 117

Marjo
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Thanks @TidgyPud for sharing your positive experience with Yusef. slight_smile

 

Positive feedback by TidgyPud

Message 11 of 118
10,235 Views

Marjo
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@EmmaR shared some positive feedback about Shelley who tirelessly worked to sort out an upgrade. slight_smile Cheers for posting!

 

Positive feedback by EmmaR

Message 12 of 118
10,234 Views

EmilieT
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Thanks @Whitneygrace for sharing how pleased you were with Yusra's help smiley

 

Screenshot of positive feedback post

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Message 13 of 118
10,203 Views

Marjo
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Happy Monday everyone! Thank you to our member @Anonymous for sharing her positive experience with Sonia at the Skipton O2 Shop. slight_smile

 

Positive feedback by WispaRed7

Message 14 of 118
10,168 Views

EmilieT
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Thanks @John6736 for sharing your great experience in the Maidstone Shop with the help of guru Adam Oliver slight_smile

 

Screenshot of positive feedback post

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


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Message 15 of 118
10,158 Views

Martin-O2
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Some great feedback for Sujata on the Live Chat team! Thanks for sharing @Miaxo

 

Screen Shot 2019-08-20 at 09.59.11.png

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


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Message 16 of 118
10,121 Views

EmilieT
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Some really nice feedback from @Janetc who received great help from Customer Service, thanks for sharing with us smiley

 

Screenshot of positive feedback post

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


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Message 17 of 118
10,097 Views

EmilieT
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Thanks @Glory1 for sharing some amazing feedback for Meuish from the Business team sun

 

Screenshot of positive feedback post

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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Message 18 of 118
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EmilieT
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@Poppysmum shared some lovely comments for Sweety from the chat team - thanks for sharing those with us smiling

 

Screenshot of positive feedback post

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 19 of 118
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EmilieT
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Shoutout to Naveen in the Chat team - thanks for sharing this with us @JackB sun

 

 Screenshot of positive feedback post

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 20 of 118
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