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O2 Community on mobile - full view VS mobile view

EmilieT
Former Staff
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Hi everyone, 

 

I hope you're all having a good week so far!

 

We know a few of you access the Community only via their mobile phone, while some might only do so occasionally and mainly use their computer nerd

 

Today we'd like to get some feedback from you on the two different views available when using the Community on your mobile: the full view and the mobile view.

 

IMG_5253.jpg

 

What do you think are the pros and cons of each of these versions at the moment?

Which one do you usually use?

 

Looking forward to your thoughts on this!

 

Thanks!


Update:

So far, here is the feedback we've got:

 

  • Full view

. Crammed view and hard to read.

 

  • Mobile view

. No option to quote, add emojis, pictures, videos, links, format, or edit in a new post or reply (but options are there in PMs).

. @ function doesn’t prompt list of participants.

. Flag function is called “Report inappropriate content” instead of “Report content”.

. Only possible to Report the first post of any topic, as there’s no “options” dropdown in the top right corner of the posts.

. Topic views do not show on thread level as they do in Full view.

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pgn
Level 74: Whizz kid
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Just about visible on the OP6T in portrait, but yes, not had the issue before when I was on the OP3T :

 

Screenshot_20190428-144855__01.jpg

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Glory1
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It's fine on my S10+ in full view, which is the only way to post on mobile, if you want access to forum emojis, pictures, video etc. And quote, of course.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Cleoriff
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Fine on my Note 8 in FULL View. ...

Veritas Numquam Perit

Girl in a jacket
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MI5
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It's only ever been an issue on iPhones.
Om Android it can be affected by the zoom level you have set or text size.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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@Anonymous It's the first I hear of this myself, although it might have been spotted and reported before I joined the Community as other members pointed out. I'll see what I can find out on this and get back to you guys when I have an update slight_smile

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EmilieT
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Hey everyone slight_smile

Just to keep you in the loop, we've passed this on to our developers to look into now, and once we know more about any possible fix we'll let you know! 

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EmilieT
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Hey guys,

We've got a fix in place now so this shouldn't be an issue anymore Handshake Can you please check whether the "Quote" button is now fully visible and not playing hide and seek behind the others?

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pgn
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Looks good, thank you! 

 

Screenshot_20190521-113800.jpg

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Glory1
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Fine for me as well @EmilieT.

 

Screenshot_20190521-125808_Samsung Internet.jpg

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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EmilieT
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Nice one, thanks @pgn and @Glory1 for double checking slight_smile 

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