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Level 5: Ponderer
Posts: 128
Registered: ‎17-12-2013

O2 Ask - removing calls and SMS

[ Edited ]

Just got this text message from O2 saying that the two actually useful features of Ask are going..

 

Are you serious, O2? 

Posts: 87,110
Topics: 529
Registered: ‎04-04-2012

Re: O2 Ask - removing calls and SMS

I doubt anyone here will be surprised by that news!!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Posts: 68,918
Topics: 545
Registered: ‎04-01-2009

O2 Ask - Longevity Defined

[ Edited ]

So can anyone see the point of O2 Ask??

 

Screenshot_2018-07-10-10-13-13.jpg

 

Yet again? So an app that we promote to help customers make calls and send texts from home or work when there is no network coverage has once again been taken away. What use is the app now? Anything you can do after 8th August can be done in My O2 and the chat function (who uses that?) is a poor runner up to the wealth of free wifi apps out there!

Cn @Martin-O2 @Marjo or @EmilieT get any information from the bods who make these decisions as to why or at least feed this back to them.

Unfathomable as to why they launch an app and months later withdraw it. Is there anything else in the pipeline? Are we going to be able to make calls via My O2 ......? Speechless!

Level 5: Ponderer
Posts: 128
Registered: ‎17-12-2013

Re: O2 Ask - removing calls and SMS

Has there been any chat about it?  I scoured the board before posting, surprised there wasn't an uproar :-(

Posts: 70,487
Topics: 674
Registered: ‎14-01-2013

Re: O2 Ask - Longevity Defined

Absolutely appalling @jonsie I have only just learned of this via your post. I'm speechless.

*The Game Is On*


Posts: 70,487
Topics: 674
Registered: ‎14-01-2013

Re: O2 Ask - removing calls and SMS


@a_hcir wrote:

Has there been any chat about it?  I scoured the board before posting, surprised there wasn't an uproar :-(


No @a_hcir  none of us knew until @jonsie posted the screenshot he linked to above. Absolutely appalling news Evil

 

*The Game Is On*


Posts: 87,110
Topics: 529
Registered: ‎04-04-2012

Re: O2 Ask - removing calls and SMS

I can’t use the app so your post was the first I heard about it @a_hcir 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,648
Registered: ‎18-02-2016

Re: O2 Ask - Longevity Defined

[ Edited ]

Thanks for raising this @jonsie. I'll see what I can find out. wink

 

Edit: I've merged the 2 O2 Ask threads together. 

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Level 41: Prodigal
Posts: 3,631
Registered: ‎26-03-2014

Re: O2 Ask - Longevity Defined

I also got that text as a user of Ask.
Find it rather amusing that the app is being decommissioned so quickly after being published.
Are there plans to use the call/SMS function in another app? Is the app going to supplant the My o2 app, or disappear altogether?
Any news would be welcome @Martin-O2.
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Posts: 70,487
Topics: 674
Registered: ‎14-01-2013

Re: O2 Ask - Longevity Defined


@Martin-O2 wrote:

Thanks for raising this @jonsie. I'll see what I can find out. wink

 

Edit: I've merged the 2 O2 Ask threads together. 


Good call, As there may be many asking about this, will we direct them to this thread and ask for a merge @Martin-O2?

*The Game Is On*