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Level 21: Regular
Posts: 2,241
Registered: ‎07-10-2008

Notification of problems

Hi Guys,

I've just received an mms message from @bestatus regarding an outage in Brighton, Christchurch & Southampton areas.

Is there a similar twitter feed that I could subscribe to for O2 outages?

#siwy
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Anonymous
Posts: 0

Re: Notification of problems

Hi browni,

We currently don't have anything like that. The status pages should normally provide information on any outages though.

Cheers,
Leonard
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Anonymous
Posts: 0

Re: Notification of problems


@Anonymous wrote:
The status pages should normally provide information on any outages though.


But that's point isn't it ?.......the O2 status pages don't....or at least not in a timely fashion, unless O2 have learned from the last outage incident.......we'll have to wait until the next outage to find out !

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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Notification of problems

What kind of time-frames have you seen O2MACH2?
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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Notification of problems

[ Edited ]

What kind of time-frames have you seen O2MACH2?

 

Cheers!

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Level 21: Regular
Posts: 2,241
Registered: ‎07-10-2008

Re: Notification of problems


@Anonymous wrote:
Hi browni,

We currently don't have anything like that. The status pages should normally provide information on any outages though.

Cheers,
Leonard

Thanks for your reply Leonard,

Bit of a catch-22 situation though because if there is a broadband outage you won't be able to access the status page!

@The way @bestatus works is that it is a twitter feed for network problems only and it is easy to configure twitter to send a text message from selected feeds (free of charge!)

However, if it is a mobile outage, that is a different story!

 

#siwy
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Anonymous
Posts: 0

Re: Notification of problems

If I said days rather than hours I wouldn't be far out.
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Posts: 27,019
Topics: 247
Registered: ‎29-07-2008

Re: Notification of problems


@Toby wrote:

What kind of time-frames have you seen O2MACH2?

 

Cheers!


Sometimes they don't appear at all.

 

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Posts: 16,437
Topics: 296
Kudos: 1,855
Ideas: 6
Registered: ‎13-08-2008

Re: Notification of problems

Look at other isp's mine Part of the plusnet group uses twitter as soon as issues identified.

 

As others have stated status pages are fine as long as you have a backup method of reaching the page if you have an adsl issue.

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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Level 21: Regular
Posts: 2,241
Registered: ‎07-10-2008

Re: Notification of problems

[ Edited ]

@Toby wrote:
What kind of time-frames have you seen O2MACH2?

Here's a perfect example Toby

https://twitter.com/BEStatus/status/245969887023996930

No mention whatsoever on the O2 status page.

As can be seen below, something was not right. Now in this instance it may be a minor problem although I don't think gamers would be impressed with the increased latency.

 

My Broadband Ping - WBV

 

At least Be* acknowledged there was a problem.

(Edited to include static graph)

#siwy