Not receiving verification code

[Michelle4]

I’m trying to upgrade my phone but when getting to the confirm identification part I’m not receiving the verification code that is being sent. Ive requested again but still not receiving a text with the code. Obviously all shops are ****** so can’t go to an O2 shop and found ringing 202 were not helpful so how am I supposed to upgrade? Has anyone else had this problem and did you resolve it? Thanks

[Cleoriff]

@Michelle4 

If you aren't getting the code then you need to call O2. They are taking calls about upgrades.

Numerous numbers in this guide. Use any of them

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