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Level 1: Joiner
Posts: 5
Registered: ‎06-12-2018

No signal or data since 7am

What’s going on 02, I’ve had to use WiFi in order to make complaints you’ve not let any of your customers know what the issues are I had to google it yet all it says is your engineers are working on fixing the issues not been able to text, call or use data
Posts: 8,299
Topics: 108
Kudos: 1,695
Registered: ‎17-03-2015

Re: No signal or data since 7am

@Fordie09 There is a nationwide outage & no sign of being fixed yet 

iPhone XR 64GB
Posts: 66,035
Topics: 539
Registered: ‎04-01-2009

Re: No signal or data since 7am

So are you saying you don't believe they are working on it?

Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Re: No signal or data since 7am

This is getting ridiculous. I am using my phone for work and I do not have access to the wifi most of the day, that is why I pay for a tarriff with lots of data, not a small amount of money!!!! You have completely set my day back as I cannot access anything important I need! It was going to for the entire day and you did not even taken a minute to inform your customers about the problem cause! I really hope that you will come up with the proper reimbursement for your customers who pay big money for your services they obviously DO NOT received!!!!

Level 1: Joiner
Posts: 5
Registered: ‎06-12-2018

Re: No signal or data since 7am

No I don’t but you could of informed all of your customers, I even had emergency & needed to contact my husband who also is 02 customer & had to find a landline phone I’m paying for service I’m not getting at the moment 🤬
Level 1: Joiner
Posts: 5
Registered: ‎06-12-2018

Re: No signal or data since 7am

I’ve noticed I just think that they could of informed as all even via email or text it’s the lack of information & you can’t contact 02 customer service as all the lines are busy 🤦‍♀️
Level 39: Midshipman
Posts: 3,305
Registered: ‎26-03-2014

Re: No signal or data since 7am

[ Edited ]

With the network down for calls, texts and data how should o2 contact everyone?

 

Edit for spelling...

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Level 1: Joiner
Posts: 5
Registered: ‎06-12-2018

Re: No signal or data since 7am

Yet they have our email address like I said could of emailed everyone,don’t know about you but I do have computer to login to for emails I don’t just have it on my phone which I use while at work & do check regularly, just seen it on the news but had to wait until I got home to find out about it 🤬
Community Manager
Posts: 4,050
Registered: ‎18-04-2018

Re: No signal or data since 7am

Hi @Fordie09, and thanks for reporting issues with the network today. We have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread to share your feedback. 

 

Thanks, 

 

The community team. 

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