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Level 1: Joiner
Posts: 4
Registered: ‎14-02-2019

No data in various places in London

I have always got no dat at East Croydon station, nor the surrounding area. I have to walk a mile or so away to get any. Also no data at Clapham Junction station.

 

Anyone know why?

Posts: 89,276
Topics: 536
Registered: ‎04-04-2012

Re: No data in various places in London

@GodAtum 

The usual cause is congestion on the network.

Download the MyNetwork app to report the issues https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎14-02-2019

Re: No data in various places in London

But i can't report the issue at it won't connect.

Level 42: Skillful
Posts: 4,065
Registered: ‎26-03-2014

Re: No data in various places in London

[ Edited ]

I think (but am not sure) that if you try to report and it has no signal it asks if you want to save it for later...

 

 

Also, is that you have no signal at all or you have signal and you can't get on the internet/use apps?

If the latter, try changing to a 3G signal - the network in London can get swamped due to the volume of traffic and changing the type of connection can sometimes help.

Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
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Posts: 89,276
Topics: 536
Registered: ‎04-04-2012

Re: No data in various places in London

[ Edited ]

@GodAtum 

If you generate the report in the area with the problem, it will send when the phone connects to the network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 42: Skillful
Posts: 4,065
Registered: ‎26-03-2014

Re: No data in various places in London

^^ Thought that was the case - cheers for confirming @MI5!
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Level 1: Joiner
Posts: 4
Registered: ‎14-02-2019

Re: No data in various places in London

It's just internet/data. It says 4 bars of 4G but goet no internet.

Posts: 89,276
Topics: 536
Registered: ‎04-04-2012

Re: No data in various places in London

AS I said above, it's because too many people are all trying to use it at the same time.
All you can do is report it so O2 know they have a capacity issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 42: Skillful
Posts: 4,065
Registered: ‎26-03-2014

Re: No data in various places in London

After you have reported the problem, change your network selection to pick up 3G.
That should probably work...
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band