No O2 service in Gaydon since Monday 21st Oct 2013

Anonymous · ‎23-10-2013

Anonymous · ‎23-10-2013

Hi

Some maintenance work is scheduled for the 25/10/13 , which may be affecting your area.

Keep checking yourself and to help try removing your SIM card and wiping it down and keep re booting your phone.

http://status.o2.co.uk

The service status reads. ;

Live results for Gaydon, Warks

Our network is currently working fine
We'll be carrying out some maintenance on our phone masts in this area on the 25 October
Updated 07:00 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.

Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Good indoors and outdoors. Good for mobile broadband.

Normal coverage for Mobile Internet (4G)
Seamless connectivity and mobile internet.
Sorry, we do not have coverage here.

Anonymous · ‎23-10-2013

Good Morning,

I have been experiencing the network issues mentioned. Checking the service status regularly since Monday morning and has been constantly down.

This is the second time in the space of two months there have been extended service problems in the area. Would be nice if the problem was fixed properly this time.

Anonymous · ‎23-10-2013

Hi AndyP90.

It's frustrating I know.

O2 state they will repair things as quickly as possible in their T&C.

We are all customers here too apart from a couple of site staff.

I hope your service stabilises soon.

In the meantime for Pay Monthly Customers their is alternatives such o2's Tugo which works off home broadband Wifi.

Or WhatsApp and Viber for both monthly and payg customers.

Business customers can request a boost box.

Anonymous · ‎23-10-2013

It's now been three days! Any chance of getting this sorted? Or at least an estimated time for completion. Not happy with O2 (Telefónica) as this seems to happening more and more with the O2 (Telefónica) network. May have to consider switching providers. Cheerio

Live results for CV35 0RR, Stratford on Avon, Warks

Sorry we're currently investigating reports that a phone mast in this area isn't working.
This means you might experience problems making calls, using the internet, or sending / receiving emails in this area.
Updated 09:04 (refreshed hourly). Recent faults might not show yet.

MI5 · ‎23-10-2013

I've never known a timeframe be announced for running repairs......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎23-10-2013

Maybe............But that doesn't make it right.

MI5 · ‎23-10-2013

I didn't say it was right but I didn't want you to get your hopes up for an answer either

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

adamtemp64 · ‎23-10-2013

Just search these forums time scale is never given.

A mast fix can be complicated by many factors. Access over land / buildings, availability of parts etc etc.

Some take a day some take weeks to fix

So this mast is on private land at land rover hq? I would guess site access permission has to be granted etc

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎24-10-2013

It's still the same this morning - although your service checker says its fine !