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Level 1: Joiner
Posts: 2
Registered: ‎27-03-2020

New SIM - need to unblock phone

I have got a new Vodafone SIM for my son to use in my husband’s old phone (O2). It won’t work in the phone so I’m guessing we need to get the phone unblocked. I can’t get through to o2 (obviously, because nobody can!) - is there any other work around that anyone knows of?
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Posts: 105,683
Topics: 554
Registered: ‎04-04-2012

Re: New SIM - need to unblock phone

@Claire19 

See here Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,644
Topics: 574
Registered: ‎04-01-2009
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Level 1: Joiner
Posts: 2
Registered: ‎27-03-2020

Re: New SIM - need to unblock phone

Thanks @M15 and @jonsie

I’m not sure what the phone tel number was (I have the IMEI but that’s it). The phone was just an old work one that was upgraded - my husband wasn’t 100% which member of the team had it - but we know that his firm has been with o2 for years so know it’s an o2 phone. I take it that if I don’t have the tel number, that’s going to be an issue?
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Posts: 105,683
Topics: 554
Registered: ‎04-04-2012

Re: New SIM - need to unblock phone

@Claire19 

You just need the IMEI number to complete the form.

If it won't go through, you'll have to call customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)