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Anonymous
Posts: 0

New Customer already not impressed

I ordered an Iphone 6S Plus on Monday I relized I had put the wrong delivery date on the order and now cant chance it or even chance it to click and collect in store, I cant beleive a company the size of O2 can not change the delivery date of an order (this phone is in stock) but if i canceled the order and raised a new order i could have it delivered tomorrow, and also the money i had pay upfront £200 for poor credit history wont be refunded until 5-10 days, the response to me stating that i have not got another £200 sitting around doing nothing to enable me to cancel the order and reorder it was "oh well you need to wait then" i thought EE's customer service was shocking O2 dont seem far behind so far

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Posts: 84,524
Topics: 716
Registered: ‎14-01-2013

Re: New Customer already not impressed

[ Edited ]

I take it you have contacted customer services if you got that response? it may be a good idea to ring again....get a different advisor and see if you get any joy changing the date with someone new. It is best to speak to someone rather than use Live Chat...

http://www.o2.co.uk/contactus

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Posts: 98,525
Topics: 545
Registered: ‎04-04-2012

Re: New Customer already not impressed

What delivery date did you put ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: New Customer already not impressed

Yes I have spoken to 3 different people, first one told me i could not change the date, so i thought i would try again this time i was told i could pick up from my local store spoke to my local store and they advised they dont have access to online orders so i would have to phone them back phoned them back and surprise surprise i could only do this if i canceled the order and started again, then the 3rd person said the dont have the abilty to change a deliver date

 

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Anonymous
Posts: 0

Re: New Customer already not impressed

i was ment to put the 29th, but i was a week ahead of myself and put the 5th November

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Posts: 98,525
Topics: 545
Registered: ‎04-04-2012

Re: New Customer already not impressed

It's ridiculous ain't it !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 16,405
Topics: 294
Kudos: 1,847
Ideas: 6
Registered: ‎13-08-2008

Re: New Customer already not impressed

[ Edited ]

From memory o2 has 3 seperate stock control systems.

1 Online/telesales

2 In store

3 Business

 

Once an order has been placed then the only option is to cancel.

 

As it may be in stock for online but not instore etc.

 

But you would have thought o2 online if in stock could alter the delivery date of reserved stock @Toby any way this can be fedback ?

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Posts: 98,525
Topics: 545
Registered: ‎04-04-2012

Re: New Customer already not impressed

At a push I can understand the reasons behind them not allowing some changes (phone type, colour, size etc) but surely the delivery date can't be that difficult to accomplish?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: New Customer already not impressed

I shall do @adamtemp64

 

Hi @Anonymous, sorry to hear about and I can understand the frustration here. I shall talk to the rest of the team to see if the process can be alerted or improved in future. 

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