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Anonymous
Posts: 0

Network coverage

on ‎01-06-2019 10:30

Morning all!
I've been testing all networks to see which one is the most suitable for me.
I've found that o2/Vodafone have very little to no coverage within three miles where I live, but further on I get good service on both networks.
I can use wifi when at home but as soon as I step out of the front door and out of the house I cannot use the phone.
I've also tested THREE/EE and they are much better (if the mast isn't down) but they seem to be down more often than they are online.
I check the online coverage and what is really interesting is that o2 know about the issue and it says (Our network is very busy in this area
So at certain times of the day you might experience slower data. Sorry about that. But we're working to make it better for you.)
This status has been the same since January this year. I do appreciate that these things take time to put right, but I would've thought six months would been enough.
I'm really frustrated having six mobile phones and not one network that is half decent.
Have any of you been in a similar situation?

Thanks
SLisha
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MI5
Posts: 88,591
Topics: 535
Registered: ‎04-04-2012

Re: Network coverage

on ‎01-06-2019 10:33

Exactly the reason why I have a dual SIM phone. O2 in one slot and EE in the other.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Anonymous
Posts: 0

Re: Network coverage

on ‎01-06-2019 14:45

Hi MI5,
I have a dual SIM phone and it does make it easier but although I get good coverage when EE's mast is up and running I'm lucky if it lasts two out of four weeks of the month before it goes down again. O2 on the other hand says we're working hard to fix it and nothing changes.

Thanks for your input and have a great weekend
SLISHA
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MI5
Posts: 88,591
Topics: 535
Registered: ‎04-04-2012

Re: Network coverage

on ‎01-06-2019 15:04

Thanks for the update
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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liggerz87
Level 15: Gaining a Reputation
liggerz87
Posts: 794
Registered: ‎22-04-2017

Re: Network coverage

on ‎01-06-2019 19:21

Yep try living in north Wales all networks not good lol
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techtamer
Level 9: Fired up
techtamer
Posts: 452
Registered: ‎27-05-2019

Re: Network coverage

on ‎02-06-2019 17:30

Probably waiting for access permission.

Current tech used:
Nokia 5 on giffgaff, Core i7 9700F PC with Win 10 Pro. Apple Mac Mini late 2014 with Core i5 running 10.15
Home Internet Connection: Zen Internet Fibre To The Premises Full Fibre 1 38 Mbps Down/9 Mbps up,
I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)
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pgn
Posts: 7,552
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: Network coverage

on ‎02-06-2019 17:42

Hmm. Looks like a case of "account closed" - that was quick!

Was it something we said? 😑
We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
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techtamer
Level 9: Fired up
techtamer
Posts: 452
Registered: ‎27-05-2019

Re: Network coverage

on ‎02-06-2019 21:13

@liggerz87 

 

Likely to be due to the challenge of getting the supporting infrastructure to the sites required (power and data)

 

 

Current tech used:
Nokia 5 on giffgaff, Core i7 9700F PC with Win 10 Pro. Apple Mac Mini late 2014 with Core i5 running 10.15
Home Internet Connection: Zen Internet Fibre To The Premises Full Fibre 1 38 Mbps Down/9 Mbps up,
I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)
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liggerz87
Level 15: Gaining a Reputation
liggerz87
Posts: 794
Registered: ‎22-04-2017

Re: Network coverage

on ‎02-06-2019 22:10

True plus in Wales if say a tree is 10 feet the mast can't be higher than it
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