- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page

Network connectivity issues
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 09-11-2015 20:27
Hi all
Just thought I would share my experiences over the last 4 weeks. About 4 weeks ago I lost signal / connectivity in my home, I live in Basingstoke RG24 9**. Over the last 4 weeks I have rebooted / factory reset and sim swapped. I daily report the lack of signal asnd get various messages from no error / error / fixed error. I have visited the Basingstoke store on 4 different occasions. My kids are with O2 and dont seem to affected.
So I decided to visit o2 in Basingstoke and get an early upgrade. I have a samsung galaxy mini s4 gt i9195.
I arrived at the store at 630pm, half an hour before closing. The chap there knows me as we have talked several times and he has always been very helpful. He said that the upgrade team would be able to arrange something and he would speak to them as he did not have authority in store.
He waited on hold for 20 mins and got through. We went through various options and the lady on the phone was friendly. However, unfortunately, even though I was in an o2 store I was not allowed to have phone upgrade immediately as it was now 710pm and the store had closed. I explained I was in the store and passed her to the store ambassador who confimed the phone was in stock and he had one in his hand ready to give me. However, the upgrade team said he was not authorised to let me have the phone as the store had now officially closed. They said they could call me tomorrow, I said the reason I was in store was because I have no signal......
I also heard that 2 masts are down around the M3 area which is causing some issues... the saga continues
Re: Network connectivity issues
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 09-11-2015 20:41
I wonder if it was because the tills would have gone offline...?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Network connectivity issues
[ Edited ]- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
09-11-2015 21:36 - edited 09-11-2015 21:37

Re: Network connectivity issues
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 12-11-2015 10:56
i am in Basingstoke had major problems past 6 weeks, I haven't heard or been told about any faulty masts ?
Sue
Re: Network connectivity issues
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 12-11-2015 11:04
@Anonymous wrote:i am in Basingstoke had major problems past 6 weeks, I haven't heard or been told about any faulty masts ?
Sue
Check your postcode here http://status.o2.co.uk/
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Network connectivity issues
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 13-11-2015 11:42
Live results for Basingstoke, England, Hants
Sorry a phone mast close to you isn't working
This means you might experience problems making calls, using the internet, or sending/receiving emails.
Updated 11:30 (refreshed hourly). Recent faults might not show yet.
Register for ongoing updates on this issue.
- Normal coverage for Voice, text and email (2G)Making calls, sending texts, using email on your phone.Good indoors and outdoors.
- Normal coverage for Mobile internet and voice (3G)Fast networking. For smartphones, dongles and tablets.Good indoors and outdoors. Good for mobile broadband.
- Normal coverage for Mobile Internet (4G)Seamless connectivity and mobile internet.Good indoors and outdoors. Good for mobile broadband.