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Level 1: Joiner
SteveLongstaff
Posts: 1
Registered: ‎06-12-2018

Network Error

on ‎06-12-2018 23:17

Had no network all day, not been informed by O2 there was an issue, and can’t get through by phone or live chat and nowhere to email. Read online would be back on by 5pm but still waiting. Had a busy day without use of phone or explanation from O2, very poor service. Will be looking to move elsewhere after this. 

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MI5
Posts: 112,072
Topics: 564
Registered: ‎04-04-2012

Re: Network Error

on ‎06-12-2018 23:20

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1176516#M27758
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Network Error

on ‎06-12-2018 23:21

@SteveLongstaff If you decide to move theirs no guarantee that it won’t happen on your new network as well

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Level 38: Lively
madasaf1sh
Posts: 2,019
Registered: ‎04-04-2012

Re: Network Error

on ‎06-12-2018 23:43

@SteveLongstaff

Good luck dont forget you need to pay off any minimum term (device or airtime) and give 30 days notice...

So all that remains is good bye, so long, and thanks for all the fish!!!
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
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jonsie
Posts: 82,619
Topics: 576
Registered: ‎04-01-2009

Re: Network Error

on ‎06-12-2018 23:51

Try rebooting your phone again.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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Level 1: Joiner
michele
Posts: 1
Registered: ‎02-12-2017

Re: Network Error

on ‎06-12-2018 23:58

Had no network since early yesterday morning and I rely on my phone to make calls which I couldnt do or send texts as I am wheelchair bound and have a lot of health issues does anyone know if we are going to be offered any compensation for the inconvenience 

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jonsie
Posts: 82,619
Topics: 576
Registered: ‎04-01-2009

Re: Network Error

on ‎07-12-2018 00:00

No one would know that yet.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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Anonymous
Posts: 0

Re: Network Error

on ‎07-12-2018 00:03

Probably not 

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Moderator
Moderator
DanielPA
Posts: 52
Registered: ‎28-09-2018

Re: Network Error

on ‎07-12-2018 08:49

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team. 

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