Network Error

SteveLongstaff · ‎06-12-2018

Had no network all day, not been informed by O2 there was an issue, and can’t get through by phone or live chat and nowhere to email. Read online would be back on by 5pm but still waiting. Had a busy day without use of phone or explanation from O2, very poor service. Will be looking to move elsewhere after this.

MI5 · ‎06-12-2018

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1176516#M27758

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-12-2018

@SteveLongstaff If you decide to move theirs no guarantee that it won’t happen on your new network as well

madasaf1sh · ‎06-12-2018

@SteveLongstaff

Good luck dont forget you need to pay off any minimum term (device or airtime) and give 30 days notice...

So all that remains is good bye, so long, and thanks for all the fish!!!

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

jonsie · ‎06-12-2018

Try rebooting your phone again.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

michele · ‎06-12-2018

Had no network since early yesterday morning and I rely on my phone to make calls which I couldnt do or send texts as I am wheelchair bound and have a lot of health issues does anyone know if we are going to be offered any compensation for the inconvenience

jonsie · ‎07-12-2018

No one would know that yet.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎07-12-2018

Probably not

DanielPA · ‎07-12-2018

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback.

Thanks,

The community team.