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Posts: 87,824
Topics: 735
Registered: ‎14-01-2013

Re: NGTS

Hi @Jenny105 

No you don't have to buy anything. O2 advice here

 

If you've used NGTS with us since 1 August 2016, we'll add the Bolt On to your account automatically, so you don't have to do a thing. And if you haven't used the service since then, you can add the NGTS Bolt On to your account through My O2.

 

However, if you are having problems adding it then O2 customer service will help. Ask someone to call on your behalf  (if you are unable to do this yourself)

All O2 contact numbers are in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best number to call.

Although maybe one of our managers can help @Marjo @LukasB ?

*The Game Is On*

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Community Manager
Posts: 6,971
Registered: ‎23-07-2014

Re: NGTS

Cheers for the tag @Cleoriff Smiley Happy

 

Hi @Jenny105 lovely to see you on the community again. Smiley Happy

This sounds like something that our Access for All team can help with. Let us know if you managed to add the bolt on with the instructions above from @Cleoriff? If you need more help, rather than calling CS if you struggle hearing them on the phone, feel free to let me know and I can get you in contact with our Access for All team who can help further. Smiley Happy

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Posts: 87,824
Topics: 735
Registered: ‎14-01-2013

Re: NGTS

Thanks @Marjo  Much appeciated. thumbsup

*The Game Is On*

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Level 14: Rising star 
Posts: 470
Registered: ‎02-01-2014

Re: NGTS

I went to Live Chat . They told me what to look for in play store NGTS lite. So I downloaded . The next instruction was to call . I could see a tiny blue phone in top right corner but when clicked nothing happened.....

Maybe i can phone 02 on the landline  . Or does the mobile need to be used.??

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Level 1: Joiner
Posts: 2
Registered: ‎23-07-2020

Re: NGTS [Next Generation Text Relay (service)]

Not sure if I am correct in replying here, but cant find another option.
I have used NGTS on phone and iPad for a while, used to have it on my PC, but recently changed the PC to windows 10 and just now tried to install the NGTS (Lite) app. It all goes well but when I open the app I get an error message saying 'Windows cannot find Javaw'

 

Have you any idea what is happening.

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Posts: 101,686
Topics: 549
Registered: ‎04-04-2012

Re: NGTS [Next Generation Text Relay (service)]

@bodger 

You'll need to download Java on your PC https://www.java.com/en/download/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎23-07-2020

Re: NGTS [Next Generation Text Relay (service)]

Thank You. Works fine now

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Posts: 101,686
Topics: 549
Registered: ‎04-04-2012

Re: NGTS [Next Generation Text Relay (service)]

You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 14: Rising star 
Posts: 470
Registered: ‎02-01-2014

Re: NGTS

Hi    its come to my notice that things to do with loss of hearing are not promoted. Deaf people / hard of hearing people dont speak up (sorry pun ) for themselves , its a trait of deafness.

luvly An elderly lady at a local church was told that hearing loss isnt a disability. She stopped going to meetings as the loop system doesnt work properly.

How many loop systems do you notice in shops, garages, etc. ?

 

Grumble grumble


@Cleoriff wrote:

This is absolutely excellent. I had never heard of it before. I can't understand for the life of me why it hasn't had more publicity?.

The relay assistant is capable of many functions to help the speech or hearing impaired. Excellent