Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Level 1: Joiner
Posts: 2
Registered: ‎02-03-2021

My order has been returned to sender

I order a phone, as far as I’m aware everything went through fine. I’ve had all my contract details sent to me as complete. The order was out for delivery and the courier advised o2 have requested the device be sent back and to contact them for further information. I’ve contacted them numerous times and no one is able to give me any information but to wait for a specific department (which they won’t name) to contact me. I haven’t been contacted nor have I received any emails detailing the issue.. the only thing I can conclude is there is an issue with my credit, however, nothing indicates that as the direct debit has been set up as of today (notified by my bank) but the order was placed 4 days ago.
Posts: 115,381
Topics: 571
Registered: ‎04-04-2012

Re: My order has been returned to sender

@Sailormoon 

I'll ask @O2Daniel to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎02-03-2021

Re: My order has been returned to sender

THANK YOU!
Posts: 115,381
Topics: 571
Registered: ‎04-04-2012

Re: My order has been returned to sender

No worries......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
O2 Support
Posts: 65
Registered: ‎01-07-2020

Re: My order has been returned to sender

Thank you for the tag @MI5, i'm going to get one of my coleagues to have a quick look into this for you @Sailormoon

 

@O2Thomas could you take a look into this for me please.

signature
O2 Support
Posts: 47
Registered: ‎06-07-2020

Re: My order has been returned to sender

Thanks @O2Daniel. I will Private message you now @Sailormoon and see what I can do 

signature
Posts: 394
Topics: 0
Kudos: 43
Registered: ‎08-03-2017

Re: My order has been returned to sender

Morning @Sailormoon, I'm just going to message you privately to make sure everything is sorted for you smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

signature