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MI5
Posts: 89,240
Topics: 536
Registered: ‎04-04-2012

Re: My Network App

on ‎28-08-2019 18:05

Ok, strange as you are the only reported issue so hang on for @EmilieT to feedback on the issues.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Junior
Level 2: Apprentice
Junior
Posts: 53
Registered: ‎04-04-2012

Re: My Network App

on ‎28-08-2019 18:09

@MI5 wrote:
Ok, strange as you are the only reported issue so hang on for @EmilieT to feedback on the issues.

Ok, thanks @MI5 for trying to help.  Do you have an iPhone and if so what happens when you tap the 4 bars?

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MI5
Posts: 89,240
Topics: 536
Registered: ‎04-04-2012

Re: My Network App

on ‎28-08-2019 19:26

@Junior 

On android it works but I tried it on my iPhone and I get nothing the same as you, so it’s an issue with the iPhone app @EmilieT 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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EmilieT
Posts: 5,412
Registered: ‎18-04-2018

Re: My Network App

on ‎29-08-2019 08:56

Thanks @MI5 for the troubleshooting!

 

@Junior Could you tell me which iOS version you're on as well please? In case there's any update available for your phone make sure to go ahead with it and let me know if it helps. Smiley Happy

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MI5
Posts: 89,240
Topics: 536
Registered: ‎04-04-2012

Re: My Network App

on ‎29-08-2019 09:43

@EmilieT 

I'm on 12.4

No updates available for either phone or app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Junior
Level 2: Apprentice
Junior
Posts: 53
Registered: ‎04-04-2012

Re: My Network App

on ‎29-08-2019 11:52

@EmilieT wrote:

Thanks @MI5 for the troubleshooting!

 

@Junior Could you tell me which iOS version you're on as well please? In case there's any update available for your phone make sure to go ahead with it and let me know if it helps. Smiley Happy

@EmilieT Hi Emilie - iOS 12.4.1 - No updates  for either the operating system or the app 

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Former Staff
EmilieT
Posts: 5,412
Registered: ‎18-04-2018

Re: My Network App

on ‎29-08-2019 11:56

@Junior @MI5 

Thanks both for the info, I'll pass on this feedback now and let you know if I need more details/have any further info to share Smiley Happy

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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