on 05-11-2018 08:17
O2 haven't got an email address sorry.
You can only contact them through customer services https://www.o2.co.uk/contactus
Or even we could advise if you explain a little more about the feedback you wish to give?
on 05-11-2018 09:54
Hi @Junior, we'd love to pass on any feedback you have about the App!
I saw you shared some comments already here about the location issue - did you ahve anything else to report or was this the feedback you had in mind? Also after you click on the compass does it stay at the correct location or change back to the wrong one? And if you don't mind me asking, have you already tried uninstalling and reinstalling the app?
Let us know if you've got anything else to pass on
on 05-11-2018 21:32
Hi @EmilieT thank you.
I wasn't sure if anyone had seen my comment on the old post. Yes that's what I wanted to report. I have unisntalled and re-installed but it has made no difference. Whe I click the compass it does take me the map to the current location but never when I load the app.
on 06-11-2018 13:21
@Junior Thanks a lot for coming back to me and sharing some more info. It's the first time I hear of this so I'll make sure to pass it on, and if you've got anything else you'd like to report or share your thoughts on let us know!
on 09-01-2019 14:30
on 10-01-2019 08:45
@Junior I'm sorry to hear you're having some more difficulties with the app - we've not heard any other reports on this, have you tried uninstalling/reinstalling it, turning the phone on/off, or any other initial troubleshooting like that already? If you have and it's still giving you the same error, of course I'll feed this back to the team