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My Network App

Junior
Level 2: Apprentice
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Hi. Does anyone know the email address that I can use to send feedback about the My Network App to please? Thanks.
Message 1 of 27
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MI5
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Ok, strange as you are the only reported issue so hang on for @EmilieT to feedback on the issues.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 21 of 27
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Junior
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@MI5 wrote:
Ok, strange as you are the only reported issue so hang on for @EmilieT to feedback on the issues.

Ok, thanks @MI5 for trying to help.  Do you have an iPhone and if so what happens when you tap the 4 bars?

Message 22 of 27
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MI5
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@Junior 

On android it works but I tried it on my iPhone and I get nothing the same as you, so it’s an issue with the iPhone app @EmilieT 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 23 of 27
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EmilieT
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Thanks @MI5 for the troubleshooting!

 

@Junior Could you tell me which iOS version you're on as well please? In case there's any update available for your phone make sure to go ahead with it and let me know if it helps. slight_smile

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Message 24 of 27
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MI5
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@EmilieT 

I'm on 12.4

No updates available for either phone or app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 25 of 27
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Junior
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@EmilieT wrote:

Thanks @MI5 for the troubleshooting!

 

@Junior Could you tell me which iOS version you're on as well please? In case there's any update available for your phone make sure to go ahead with it and let me know if it helps. slight_smile


@EmilieT Hi Emilie - iOS 12.4.1 - No updates  for either the operating system or the app 

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EmilieT
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@Junior @MI5 

Thanks both for the info, I'll pass on this feedback now and let you know if I need more details/have any further info to share slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


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Message 27 of 27
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