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Moving from O2 Pay & Go

Anonymous
Not applicable
I need to change my son's O2 Pay & Go to EE because we do not get a signal in the village we live in. I visited an O2 shop in Aberdeen today and they told me that it would cost £15; surely that isn't correct?!?
Message 1 of 18
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MI5
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It's a standard PAYG unlocking fee for everyone no matter where they are.
You can try complaints to see if they will fix it for you http://www.o2.co.uk/how-to-complain or if you have access to an o2 contract sim you can get it unlocked for free?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 11 of 18
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MI5
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I assume you have an iPhone btw?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 18
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Anonymous
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Hi, yes it is an iPhone 4s. I have an iPhone 5s with an O2 Business Sim in it, could I put that one into the 4s and it would unlock immediately? Could I then use the EE sim?
Message 13 of 18
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MI5
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Put the contract sim in the phone you want unlocking and use it to register it on the network - a day should do it, then fill out the unlock form and it won't cost you a penny slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 18
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Anonymous
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Brilliant, thanks for all your help and advice😃
One last thing, after I put the sim in, do you mean that I have to keep it in the 4s until I send the unlock form and receive a reply?
Message 15 of 18
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MI5
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No, just for a day or two......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 16 of 18
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Anonymous
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Unfortunately, when I went to change out the sims I discovered that the 5s is a different size to the 4s, so won't fit😩
It looks like I am going to have to pay O2 for not being able to provide a service after all😡
Message 17 of 18
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adamtemp64
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Pop into an o2 store and get a free sim adaptor to use you nano sim in the micro sim slot of the 4s 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 18 of 18
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