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Level 1: Joiner
Posts: 21
Registered: ‎30-09-2014

More store staff needed in Apple stores

[ Edited ]

Front camera went faulty, upon opening the camera app, it showed a blurred image and then camera app locked up.  The techie didn't even double check, I just showed him and he just went to get a replacement.

 

Took it to App Store, 40 min wait, confirm faulty, 20 min wait for replacement, replacement had scuff on corner, like it had been dropped? even though it came out of a sealed repaired/refubished replacement, not a brand new one, had to wait another 20 minute to get another one

 

all in all, 2 hours to travel to Apple Store to get the phone replaced and then travel back home.....

 

Thankfully it was Sunday, so didn't have anything to do.

Posts: 89,307
Topics: 536
Registered: ‎04-04-2012

Re: More store staff needed in O2 stores

Sorry, I'm not following you here.
Title mentions o2 but then you say you went to apple?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 21
Registered: ‎30-09-2014

Re: More store staff needed in O2 stores

oops, lol, too busy watching TV

Apple store
Posts: 89,307
Topics: 536
Registered: ‎04-04-2012

Re: More store staff needed in O2 stores

Ahh, I see Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 75,301
Topics: 695
Registered: ‎14-01-2013

Re: More store staff needed in Apple stores

[ Edited ]

And me...now title has been edited to Apple...Confused

Mind you I do have to add...you wouldn't have actually got the phone back the same day had it been O2...so you did well really LOL

*The Game Is On*


Posts: 13,178
Topics: 77
Registered: ‎14-01-2014

Re: More store staff needed in Apple stores

Not sure how any if this feedback will reach the required people but

Thanks for sharing.


Level 25: Hard Hitter
Posts: 1,333
Registered: ‎22-11-2014

Re: More store staff needed in Apple stores

Better service than you'd have received from o2, be thankful....!!!

Posts: 13,178
Topics: 77
Registered: ‎14-01-2014

Re: More store staff needed in Apple stores

Dunno, I had a replacement s6 edge within 5 minutes and then was allowed to fully check it over before they scanned it.
Top service in some O2 stores.


Level 25: Hard Hitter
Posts: 1,333
Registered: ‎22-11-2014

Re: More store staff needed in Apple stores

Well that's a massive difference to the o2 store in Brighton, but it's swings n roundabouts I guess.. Glad u got great service though, here's hoping I get the same if and when I next pop in!
Posts: 71,963
Topics: 550
Registered: ‎04-01-2009

Re: More store staff needed in Apple stores

Any business is only as good as the people you employ. My local O2 store are normally very good but I have seen people who don't seem to get the service they think they deserve. But it's a two way street so patience and respect should also be that way. Speak as you find though.