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More store staff needed in Apple stores

wytey-
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Front camera went faulty, upon opening the camera app, it showed a blurred image and then camera app locked up.  The techie didn't even double check, I just showed him and he just went to get a replacement.

 

Took it to App Store, 40 min wait, confirm faulty, 20 min wait for replacement, replacement had scuff on corner, like it had been dropped? even though it came out of a sealed repaired/refubished replacement, not a brand new one, had to wait another 20 minute to get another one

 

all in all, 2 hours to travel to Apple Store to get the phone replaced and then travel back home.....

 

Thankfully it was Sunday, so didn't have anything to do.

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MI5
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Sorry, I'm not following you here.
Title mentions o2 but then you say you went to apple?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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wytey-
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oops, lol, too busy watching TV

Apple store
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MI5
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Ahh, I see wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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And me...now title has been edited to Apple...Confused

Mind you I do have to add...you wouldn't have actually got the phone back the same day had it been O2...so you did well really LOL

Veritas Numquam Perit

Girl in a jacket
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viridis
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Not sure how any if this feedback will reach the required people but

Thanks for sharing.
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gindygoo
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Better service than you'd have received from o2, be thankful....!!!

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viridis
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Dunno, I had a replacement s6 edge within 5 minutes and then was allowed to fully check it over before they scanned it.
Top service in some O2 stores.
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gindygoo
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Well that's a massive difference to the o2 store in Brighton, but it's swings n roundabouts I guess.. Glad u got great service though, here's hoping I get the same if and when I next pop in!
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jonsie
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Any business is only as good as the people you employ. My local O2 store are normally very good but I have seen people who don't seem to get the service they think they deserve. But it's a two way street so patience and respect should also be that way. Speak as you find though.

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