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Level 1: Joiner
Posts: 4
Registered: ‎27-03-2020

Money has been taken for a contract I applied for

I applied for a contract last night and understand the world is manic atm however it was declining my card several time’s and yet took my money anyway? I’ve had no email from o2 too even say it’s being processed or anything what’s going on?
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Posts: 105,683
Topics: 554
Registered: ‎04-04-2012

Re: Money has been taken for a contract I applied for

[ Edited ]

@Alicia 

We can't see your account on here.

Please try to call Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎27-03-2020

Re: Money has been taken for a contract I applied for

Is there anyway I can’t talk to an agent I’ve tried ring customer service and. No one is answering
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Posts: 105,683
Topics: 554
Registered: ‎04-04-2012

Re: Money has been taken for a contract I applied for

@Alicia 

You have to keep trying I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 47: Going Places
Posts: 5,983
Registered: ‎26-03-2014

Re: Money has been taken for a contract I applied for

The transaction will have reserved the money until your application is confirmed.
If it does not go through then the momey will be freed up.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here