Mobile Data Down?

[Anonymous]

I've ben waiting and waiting all morning to speak on chat with O2 but they're backed up, so obviously something is wrong somewhere. I can't use the phone for health reasons.

Can anyone else in the Cambs region confirm that mobile data is down? 

Many thanks

[jonsie]

Put your postcode here : Service Status

[jonsie]

10:00 25-07-2015		Data failure across all technologies Alarms seen in the NMC show DAB failures indicating that customers attempting to set up new data sessions, regardless of technology, will be unable to do so. Existing data sessions will be unaffected. Voice calls are unaffected.	Ongoing
Updated At: 11:55:00 25-07-2015

[Anonymous]

Thank you very much Jonsie  

[MI5]

Sounds bad - I expect a flood of posts about the same thing all day then......

[Marjo]

Hi guys,

Yes, a data issue is currently affecting some customers. Calling and texting should be fine. Support teams are currently looking into it and trying to restore the data service as soon as possible. Keep trying the service though and you can also keep an eye on the status checker that jonsie linked above. We'll post an update asap when there’s more info.

[MI5]

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@Marjo wrote:

Hi guys,

Yes, a data issue is currently affecting some customers. Calling and texting should be fine. Support teams are currently looking into it and trying to restore the data service as soon as possible. Keep trying the service though and you can also keep an eye on the status checker that jonsie linked above. We'll post an update asap when there’s more info.

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Maybe you could start a new thread that we can link to @Marjo ?

[jonsie]

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@MI5 wrote:

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@Marjo wrote:

Hi guys,

Yes, a data issue is currently affecting some customers. Calling and texting should be fine. Support teams are currently looking into it and trying to restore the data service as soon as possible. Keep trying the service though and you can also keep an eye on the status checker that jonsie linked above. We'll post an update asap when there’s more info.

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Maybe you could start a new thread that we can link to @Marjo ?

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Yes for sure a new thread. I think if this is ongoing we could see a lot more posts.

[MI5]

giffgaff forum is flooded with posts about it already.

[Marjo]

Hi again! The support teams have now confirmed that the data issue has been fixed.

Can you try again now @Anonymous and others if you were affected also? Might need to restart your device just in case.