on 18-07-2013 06:48
Has anyone found out how long this service outage is likely to be? Coleford and surrounding areas have been without service for six days. Online chat people have no idea how long or how serious the fault is. Also, where do you complain? Short of writing to the CEO, there appears to be no avenue for complaint.
18-07-2013 07:16 - edited 18-07-2013 07:17
the complaints process can be found
http://www.o2.co.uk/support/consumer-and-complaints-code-of-practice the linked page may load slowley or incorectly if a blank page scroll down
hope that helps.
But o2 never say when a mast will be fixed as lodas of things can complicate the repair process. But as they know about it they will be working as hard as they can to repair the nast
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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services