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Manager due to callback but refused to let me speak to another agent???
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on ‎25-11-2017 07:56
I rang yesterday to ask why they've sent letters referring me to Lowell but the poorly trained agent I spoke to wanted to tell me that I haven't set up a payment speak over me the whole way through and literally refused to help in any way other than explain what I owed which I never asked or read the notes over the top of me asking questions! I asked to speak to a manager was told 24 hours so asked to speak to another agent and the manager refused this request now I'm very concerned where is my payments going if they're telling me I haven't got one set up and I can't get help until the manager contacts me? Is this right? I've NEVER HAD WORST CUSTOMER SERVICE AS O2 I asked the awful agent to log a complaint and again she refused to do this the manager seemed just as useless allowing this to happen the agent wanted to speak over every word and argue everything I queried - I don't call up for this I do that all day at work I call to get things resolcved but have to wait 24 hours because I got landed with a poorly trained if trained at all agent who got a thrill out of escalating the problem what do I do now?
Re: Manager due to callback but refused to let me speak to another agent???
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on ‎25-11-2017 08:02
Hi @Anonymous You should really think about making a complaint...https://www.o2.co.uk/how-to-complain
It's the best way to get matters resolved

Re: Manager due to callback but refused to let me speak to another agent???
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on ‎25-11-2017 08:03
Does it need to be in writing?
Thanks
Re: Manager due to callback but refused to let me speak to another agent???
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on ‎25-11-2017 08:14
@AnonymousNo one can stop you making a complaint. If you check the link above you will see you can complain though Resolver. I would try that route https://www.resolver.co.uk/freeadvice/companies/o2-complaints/services?odm=300_1_1&utm_source=O2&utm_medium=link&utm_campaign=VAS

Re: Manager due to callback but refused to let me speak to another agent???
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on ‎25-11-2017 08:28
Re: Manager due to callback but refused to let me speak to another agent???
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on ‎25-11-2017 08:33
You should now be making payments to the debt recovery company so I would also speak to them directly.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Manager due to callback but refused to let me speak to another agent???
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on ‎25-11-2017 08:42
Re: Manager due to callback but refused to let me speak to another agent???
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on ‎25-11-2017 09:02
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Manager due to callback but refused to let me speak to another agent???
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on ‎25-11-2017 12:04
Call again to speak to a different agent.
Is your phone now disconnected?
Please do not hold your breath waiting for a manager to call you back. You call them and then again if you have to.
Have payments left your bank? If not you have no payment set up.
If the direct debits have been taken then you need the answers you are seeking.
Re: Manager due to callback but refused to let me speak to another agent???
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on ‎27-11-2017 12:52
Hello @Anonymous! Sorry to hear about the trouble you've been having with this and the poor experience with customer service. I'll drop you a private message here on the forum shortly to get a few additional details to see if we can help you out in any way, please do check when you get a moment.
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