Lumia Christmas Accessory Bundle - where is it?

[Anonymous]

I recently purchased a Nokia Lumia 735 from o2, which included a Christmas Accessory Bundle of a speaker and charging plate (as advertised on the o2 site!).

I was very disappointed to find that instead of receiving the bundle, I received a leaflet telling me to claim it on www.microsoft.com/mobile/o2christmasbundle.

The link simply sent me to the US microsoft mobile site and, needless to say, there was no reference to the bundle.

I contacted the o2 chat service TWICE! First time I was told to try /735launchbundleo2 and the second time I was told to contact Microsoft!!!!!!!

Once again, this is rubbish customer support from o2 and a warning to others that they cannot honour their promises. I will keep battling to see if I can discover where this so called bundle is or even if it ever existed!

Phil

[Cleoriff]

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@Anonymous wrote:

To be honest I'd never heard of them till today, I take it they don't have a great reputation.

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They are the repairers for O2 phones. You are correct....they don't have a very good reputation from threads we see on here?...

[jonsie]

Just put Anovo in the search box at the top. To be fair it's the repair side that leaves a lot to be desired. I had no idea they were involved in promotions so it's likely you will be OK.  Fingers crossed....

[Toby]

Hi guys,

Let me know how you get on this and if you need any guidance. Sorry for not tending to this thread sooner!

Has anyone had an advancement in getting their accessories?

[Anonymous]

I have just written to the email posted above. Let's see what happens.

[MI5]

I've not even had a text, email or anything acknowledging my claim, but from past experience, I'm not worrying about it yet.....

[Anonymous]

I got a reply within an hour.

"Hi there

I am sorry to hear about the issues you experienced in claiming for this promotion. Your claim has now been manually processed so you can expect to receive this within the next 28 days.

For more information on our warranty programme, please visit the following link.

Kind Regards

Stevie-Leigh M
Support Agent, Customer Escalations and Resolutions
on behalf of Nokia UK Ltd., a subsidiary of Microsoft Mobile Oy

E: cert-uk@anovo.com"

Promising.

[Cleoriff]

It certainly is.....I am impressed at the speed in which they replied. Hope they come good for you....:smileywink:

[jonsie]

Sounds promising....

[Anonymous]

Mine arrived this morning, speaker and charger, so success.

[MI5]

That was quite quick