Lumia Christmas Accessory Bundle - where is it?

[Anonymous]

I recently purchased a Nokia Lumia 735 from o2, which included a Christmas Accessory Bundle of a speaker and charging plate (as advertised on the o2 site!).

I was very disappointed to find that instead of receiving the bundle, I received a leaflet telling me to claim it on www.microsoft.com/mobile/o2christmasbundle.

The link simply sent me to the US microsoft mobile site and, needless to say, there was no reference to the bundle.

I contacted the o2 chat service TWICE! First time I was told to try /735launchbundleo2 and the second time I was told to contact Microsoft!!!!!!!

Once again, this is rubbish customer support from o2 and a warning to others that they cannot honour their promises. I will keep battling to see if I can discover where this so called bundle is or even if it ever existed!

Phil

[MI5]

Is it not this one here on this page ?
http://www.microsoft.com/en-gb/mobile/o2christmasbundle/

[Anonymous]

Just to update.

I finally found the site! By changing /en-us/ to /en-gb/ in the URL I was routed to the site on which I could claim my bundle.

This, however, has led me to another problem which has raised concerns of a possible fraud taking place. I entered the IMEI code for my brand new Nokia Lumia 735 and received a message that the code had already been used!

To test this I then entered my wife's IMEI code (same model phone) and it too has apparently been used.

I am now going to investigate this further because it would appear that someone is registering these phones in order to obtain the bundles. Be warned!!

Philbow

[Cleoriff]

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@Anonymous wrote:

Just to update.

I finally found the site! By changing /en.us/ to /en.gb/ in the URL I was routed to the site on which I could claim my bundle.

This, however, has led me to another problem which has raised concerns of a possible fraud taking place. I entered the IMEI code for my brand new Nokia Lumia 735 and received a message that the code had already been used!

To test this I then entered my wife's IMEI code (same model phone) and it too has apparently been used.

I am now going to investigate this further because it would appear that someone is registering these phones in order to obtain the bundles. Be warned!!

Philbow

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This sounds very suspicious @Anonymous Will you please come back and let us know what you find out?...

[Anonymous]

will do

[Anonymous]

hi, 

just to add that I have had the same problem. still not able to claim. the o2 Service is very poor and unhelpful. 

I have tried claiming the bundle- the IMEI has been used (it says on the screen). So, do not know what to do.

[Cleoriff]

This sounds really suspicious now. Bad enough when one poster claimed that both his and his wifes IMEI number was displaying as already used when he attempted to claim...Now we have @Anonymous  stating exactly the same.....?? Worrying times.

I don't know whether any regulars on here have any advice to give. I am a bit stumped as to what we should be advising in all honesty...

[Anonymous]

This is indeed very worrying that someone unknown is using our IMEI numbers. As a start I have reported the story to B BC Watchdog. others do the same?

[jonsie]

I can only think that O2 have used the IMEI  numbers. Can you investigate this @Toby ?

[MI5]

I've just submitted a claim for a 530 coloured shell (bought from CPW) with no problems at all....