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Loyalty

Anonymous
Not applicable

I have been an o2 customer for 8 years now. I've paid for four iPhones duirng that time. I'm really disappointed that there is no loyalty shown to existing customers. The camera in my iphone SE has not worked at all for well over a year. I'm due an upgrade in April, but there is no way for me to bypass the £60 left on my contract in order to upgrade. It's disgraceful. Why won't you help loyal customers?

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MI5
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Hi @Anonymous

Just to let you know that this isn't O2 you are talking to.

Contact and complaint details are on this link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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@Anonymous O2 has operated a "Fair Deal For All" policy for some years now. It's always possible to find a sympathetic person when you call Customer Service who may offer you a discount, but it's luck of the draw. If O2 doesn't consider loyalty a factor in renewing, then neither should you, but if you choose to leave, make sure the provider you choose offers coverage comparable to, or better than O2's. No point in a better deal if you can't get decent coverage.

I DO NOT WORK FOR O2



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jonsie
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Bambino
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May being the operative word. Do you know something we don't know @jonsie?

I DO NOT WORK FOR O2



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jonsie
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MI5
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There is something that we can’t talk about!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
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