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Live update o2 repair tracking

Anonymous
Not applicable

How long does it take to update information via o2 track/repair link the moment it’s been received at address (address printed on Jiffy bag) ? 

 

I had to send faulty iPhone by special delivery. Sent it Thursday last week (LW) evening and it was signed for last Friday LW (8:30am-ish). Today (Monday afternoon), checked tracking status via o2 repair link and it’s saying something about still waiting for device.

 

Does that that mean it’s lost or yet to be updated ? I tried to find out via webchat and they kept sending me around in circles.

 

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MI5
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@Anonymous 

It will be waiting to be booked in and awaiting a tech to look at it.

How long that takes depends on how busy they are.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Thank you

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Cleoriff
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Well someone didn't want to hang about for long. upside_down

Veritas Numquam Perit

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jonsie
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Jezz
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I would give customer service a call and ask for the repair centre number to check this out. It can take up to 2/3 working days to register but I would call up & check.
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jonsie
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Shouldn't the OP still get an email and tracking number once the buds have been dispatched?

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