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Level 1: Joiner
Posts: 7
Registered: ‎29-03-2018

Live chat offline

Is live chat offline to everyone or is it just me please? I really need to contact them and can't call them from my phone just now.
Level 1: Joiner
Posts: 1
Registered: ‎01-11-2019

Re: Live chat offline

Same here.

Posts: 109,100
Topics: 561
Registered: ‎04-04-2012

Re: Live chat offline

Currently a problem with all contact methods.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 7
Registered: ‎29-03-2018

Re: Live chat offline

Thanks for letting me know. It's not very good that we can't contact them at all. I've been with them since 1992 and this is the first time I've had a problem getting in touch with them. I hope this doesn't start happening often.
Posts: 109,100
Topics: 561
Registered: ‎04-04-2012

Re: Live chat offline

Hopefully just a glitch.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,309
Registered: ‎18-02-2016

Re: Live chat offline

Hi guys, 

 

Due to a technical problem, some customers are experiencing difficulty getting through when they call our customer service teams. Our online webchat is currently not available. We’re working to fix the problem as quickly as possible and we apologise for any inconvenience caused. Customers can still access their My O2 account online and check bills, add Bolt Ons and more.

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Posts: 93,114
Topics: 751
Registered: ‎14-01-2013

Re: Live chat offline

Thanks @Martin-O2 

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Community Manager
Posts: 7,309
Registered: ‎18-02-2016

Re: Live chat offline

No worries @Cleoriff! I'll update as soon as I have more info. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Posts: 14,856
Topics: 136
Registered: ‎11-04-2012

Re: Live chat offline


@Martin-O2 wrote:

Hi guys, 

 

Due to a technical problem, some customers are experiencing difficulty getting through when they call our customer service teams. Our online webchat is currently not available. We’re working to fix the problem as quickly as possible and we apologise for any inconvenience caused. Customers can still access their My O2 account online and check bills, add Bolt Ons and more.


And pay bills using payment method stored in MyO2, and get a payment receipt in e-mail - all working fine atm.

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Level 1: Joiner
Posts: 7
Registered: ‎29-03-2018

Re: Live chat offline

I urgently need to talk to O2 customer services as I have no service on my phone, am a disabled customer with mobility issues, etc and have no way of calling the emergency services or my carers should I need them. I hope to hear from someone at O2 very soon as I haven't been able to contact them all day which isn't acceptable in my circumstances