Re: Live chat gurus

Bigtasty · ‎11-01-2019

It's hard getting ahold of live gurus, but when you do they are brilliant, solved every problem I've had,......... After waiting hours to be answered

MI5 · ‎11-01-2019

@Bigtasty Edge and IE browsers are working or try the chat link in the MyO2 app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

SEGSIE · ‎11-01-2019

What is a live chat guru? I have just spent a really frustrating 30 mins on the ordinary live chat to be fobbed off and told (very politely) they couldn't help me. Oh and to blame their third party seller Car Phone Warehouse even though my contract is with O2 not carphone warehouse. Would love to know if there is a better chat option out there as the standard one is worse than useless.

MI5 · ‎11-01-2019

@SEGSIE if the upgrade was through cpw you need to cancel it with them, not O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎12-01-2019

Probably a trusted partner affiliated to CPW. I doubt even CPW would stoop that low!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS