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Level 1: Joiner
Posts: 3
Registered: ‎11-01-2019

Live chat gurus

It's hard getting ahold of live gurus, but when you do they are brilliant, solved every problem I've had,......... After waiting hours to be answered
Posts: 82,974
Topics: 510
Registered: ‎04-04-2012

Re: Live chat gurus

@Bigtasty Edge and IE browsers are working or try the chat link in the MyO2 app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 6
Registered: ‎11-01-2019

Re: Live chat gurus

What is a live chat guru?  I have just spent a really frustrating 30 mins on the ordinary live chat to be fobbed off and told (very politely) they couldn't help me.  Oh and to blame their third party seller Car Phone Warehouse even though my contract is with O2 not carphone warehouse.  Would love to know if there is a better chat option out there as the standard one is worse than useless.

Posts: 82,974
Topics: 510
Registered: ‎04-04-2012

Re: Live chat gurus

@SEGSIE if the upgrade was through cpw you need to cancel it with them, not O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 63,203
Topics: 526
Registered: ‎04-01-2009

Re: Live chat gurus

Probably a trusted partner affiliated to CPW. I doubt even CPW would stoop that low!