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Posts: 127
Topics: 34
Kudos: 60
Registered: ‎11-04-2019

Lack of Voicemail Remote Access Alerts on O2

This is something I'm very disappointed about since coming back to O2 this year after 10 years with EE / T-Mobile / Orange.

I had a stalking issue and part of that was that I used to get my Voicemail hacked by my ex partner. I loved when this feature first came to light that I got a text message notification to tell me that my Voicemail had been accessed from another phone.

I don't know why O2 never adopted this, especially when all that newspaper hacking scandal came to light some years back.

I think Voicemail needs an overhaul in general, that old crackly voiceover has been there since the BT Cellnet days, when I had my first pay as you go phone back in the 90s! It hardly sounds 4G voice quality!
Community Manager
Posts: 5,854
Registered: ‎23-07-2014

Re: Lack of Voicemail Remote Access Alerts on O2

Hey @SamsungFanBoy 

Thanks a lot for posting your feedback about this, much appreciated. We'll make sure to pass on your comments! Don't hesitate to post again if you have any additional thoughts to share at any point. 👍

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Community Manager
Posts: 5,854
Registered: ‎23-07-2014

Re: Lack of Voicemail Remote Access Alerts on O2

Hi again @SamsungFanBoy  and all, further to my above reply, I got the below response from our Voicemail guys. Smiley Happy

 

Thanks for your feedback on our Voicemail service @SamsungFanBoy 
With regards to the security aspect, you can only access your voicemail on another device providing you know your Voicemail PIN number. Upon three failed attempts, your Voicemail Mailbox is then locked immediately and an SMS notification is sent to your phone. If you’re ever in a situation where this happens to you, we’d recommend calling from your O2 phone and setting a new unique 4-digit PIN for your mailbox immediately.
In all test instances our team are able to clearly hear the instructions and greetings on our voicemail service, so with regards to updating this to HD Voice quality, there are no current plans to do so.

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Posts: 70,363
Topics: 548
Registered: ‎04-01-2009

Re: Lack of Voicemail Remote Access Alerts on O2

Thanks for that @Marjo, if it ain't broke.....