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Joined o2 recently
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on ‎12-10-2019 13:53
Re: Joined o2 recently
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on ‎12-10-2019 14:00
Re: Joined o2 recently
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on ‎12-10-2019 14:10
@Daryllmca If, as you say, you chose not to cancel, I'm not sure what your point is?
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on ‎12-10-2019 14:13
Also @Daryllmca if you change your billing date to something later, then you will be expected to pay a pro rata charge.
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on ‎12-10-2019 14:34
Re: Joined o2 recently
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on ‎12-10-2019 14:35
Re: Joined o2 recently
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on ‎12-10-2019 14:50
You said above you changed from 23rd to 30th. That's a week later. O2 have the right to ask for that 1 week payment.
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on ‎12-10-2019 16:08
Hello @Daryllmca
Sorry to hear you are disappointed.
With gifts and "sweetners" I always think there is a sting in the tail!
For me I think it is always better to have a straight forward deal.
Good Luck

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‎12-10-2019 18:10 - edited ‎12-10-2019 18:21
Pro rata billing is pretty much a standard across providers that levy a monthly service charge when you ask for a billing arrangement change such as changing your billing date or tarriff.
That includes the likes of home phone, broadband and TV companies.
The reason you might find a more competitive deal from the likes of Carphone Warehouse or an independent dealer is they will be paid a commission for the new connection (all of the network providers do this) and may well also get a cut of your monthly spend, a portion of this they may use to lower what they charge you or increase what they include.