Is it possible to talk to a person in sales?

[Anonymous]

Hi

I've tried calling 202 but all I get is some labyrinthine menu system that is no use nor ornament. All I want to do is buy a phone. I'm surprised how hard it is.

Chat is no good - it's too slow.

Thanks

M

[Anonymous]

Hi @Anonymous you are much better going in to your local store to get a new phone 

[Anonymous]

What's the online 'shop' for then? I can see what I want to get.... I just need a 5 min talk with someone to ask some questions.

It would take me the best part of two hours to get to the local shop, sort it out and get back again. I don't have time for that. When I started this process I really did think it would take no more than about 20 mins. 

[MI5]

Unfortunately it’s called contact avoidance and employed by many companies these days!

[gmarkj]

You could always try asking your questions here @Anonymous - we may be able to help so long as they are not directly account related...

[Cleoriff]

Usually the best time to call is between  8-8.30am.

However after 'Black Friday' it's now 'Cyber Monday' (according to emails I have been getting)

All that aside, any Monday is the busiest time to call O2.  I wouldn't order via live chat either (personal opinion)

Sorry.. but you will just have to persevere @Anonymous

[Anonymous]

The online shop is a bit misleading. They say the devices are in stock but 50% of the time actually are out of stock. O2 don’t employ a live stock system 

[jonsie]

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@Anonymous wrote:

The online shop is a bit misleading. They say the devices are in stock but 50% of the time actually are out of stock. O2 don’t employ a live stock system 

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Very true. Call 202 and immediately press zero. 

[Marjo]

Hello @Anonymous! Did you manage to buy your new phone in the end?