on 27-11-2017 12:29
I've tried calling 202 but all I get is some labyrinthine menu system that is no use nor ornament. All I want to do is buy a phone. I'm surprised how hard it is.
Chat is no good - it's too slow.
on 27-11-2017 12:47
What's the online 'shop' for then? I can see what I want to get.... I just need a 5 min talk with someone to ask some questions.
It would take me the best part of two hours to get to the local shop, sort it out and get back again. I don't have time for that. When I started this process I really did think it would take no more than about 20 mins.
on 27-11-2017 13:00
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 27-11-2017 13:12
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 27-11-2017 13:19
Usually the best time to call is between 8-8.30am.
However after 'Black Friday' it's now 'Cyber Monday' (according to emails I have been getting)
All that aside, any Monday is the busiest time to call O2. I wouldn't order via live chat either (personal opinion)
Sorry.. but you will just have to persevere @Anonymous
on 27-11-2017 22:07
The online shop is a bit misleading. They say the devices are in stock but 50% of the time actually are out of stock. O2 don’t employ a live stock system
Very true. Call 202 and immediately press zero.
on 28-11-2017 11:15
Hello @Anonymous! Did you manage to buy your new phone in the end?
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